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Summary of reviewsToh House Luxury by Boutique Apartments MX presents an appealing stay with several standout features. The property's prime location in Playa del Carmen is highly appreciated for its proximity to major attractions like Fifth Avenue and Mamitas Beach, as well as its safe, quiet and convenient neighborhood teeming with supermarkets, restaurants, bars and shops. The gated residential area and on-site parking add to the sense of security and convenience.
The apartments at Toh House Luxury are lauded for their spaciousness, modernity and elegant interiors. They are well-equipped with luxurious furnishings, top-branded kitchen appliances and ample wardrobe space. Guests highlight the excellent distribution of rooms and the comfort of the accommodations, particularly praising the air conditioning and the fantastic beds. The rooftop terrace and pool offer a delightful experience with panoramic views and added amenities like sunbeds and a barbecue area—despite minor issues such as limited sun chairs and occasional cold water.
Cleanliness receives mixed reviews: while many guests commend the clean and comfortable apartments with good quality furnishings and well-maintained spaces, some have reported instances of uncleanliness and insufficient cleaning services. Despite this, the overall aesthetic and comfort are positively noted.
The staff at Toh House Luxury is frequently praised for their friendliness and attentiveness. Hosts like Arturo and Jose Luis receive particular commendation for their exceptional hospitality. However, the reliance on virtual communication and the absence of a permanent on-site reception have been mentioned as challenges by some guests.
Wi-Fi service at Toh House Luxury is generally described as excellent, providing a strong and reliable connection for most guests, although a few did experience issues. The parking options, including an underground garage and private on-site parking, are secure but some guests found maneuvering in the area to be a bit challenging due to ongoing construction and a steep access ramp.
The beds are a major highlight, described as comfortable, spacious and luxurious—especially the king-size beds. However, some guests found the sofa beds less comfortable.
In summary, Toh House Luxury by Boutique Apartments MX offers a high standard of living with its strategic location, modern amenities, comfortable accommodations and friendly staff, making it an excellent choice for a luxurious stay in Playa del Carmen. Show more
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Categories
Aparthotel with Swimming Pool
Outdoor Pool
Aparthotel with Free Wi-Fi
Aparthotel with Parking
Small Aparthotel
4-Star Aparthotel
Aparthotel with Outdoor Pool
Room Types
Guest Reviews
Location
Toh House Luxury by Boutique Apartments MX offers an excellent location for visitors looking to explore Playa del Carmen. Guests appreciated its proximity to major attractions, including Fifth Avenue and the beautiful Mamitas Beach, both of which are just a short walk away. The neighborhood is described as safe, quiet and convenient with numerous supermarkets, restaurants, bars and shops within walking distance. The gated residential area enhances the feeling of security with on-site parking adding to the convenience.
Visitors found the apartments to be spacious, clean and equipped with modern amenities, including well-equipped kitchens and hot water. The swimming pool and the overall condition of the property received positive mentions, adding to the comfort of the stay. In summary, Toh House Luxury's strategic and safe location, combined with its modern amenities, makes it a great choice for anyone looking to enjoy the vibrant life of Playa del Carmen.
Rooms
Toh House Luxury by Boutique Apartments MX boasts a collection of spacious and well-designed apartments that have left guests impressed by their comfort and elegance. The accommodations are described as being very large, modern and clean with beautifully decorated interiors. Guests have mentioned the excellent distribution of rooms, bathrooms and common areas, ensuring convenience and a pleasant stay.
The apartments are equipped with all necessary comforts including well-furnished kitchens with top-branded appliances and utensils. Each room features air conditioning and guests have praised the fantastic beds, luxurious and comfortable furnishings and ample wardrobe space.
The buildings are new and the apartments come with modern amenities, providing a high standard of living. The rooftop terrace and pool have been highlighted as particularly enjoyable. Guests appreciate the quiet yet central location, which enhances the overall appeal of the apartments.
Overall, Toh House Luxury by Boutique Apartments MX offers a harmonious blend of spaciousness, comfort and modernity, making it an excellent choice for a luxurious stay in Playa Del Carmen.
Beds
Toh House Luxury by Boutique Apartments MX receives high praise for its beds. Guests frequently mention the comfort and spaciousness with adjectives like comfortable, very comfortable and super comfortable recurring throughout the reviews. The beds are described as big, huge and even giant, contributing to a luxurious sleeping experience. The presence of king-size beds further underscores the premium feel.
However, there are mixed reviews about the sofa beds with some guests noting them as a little uncomfortable compared to the main beds. Despite this, the positive feedback about the primary beds overwhelmingly highlights the comfort and ample size as standout features. The bedroom and living room spaces also contribute to an overall pleasant stay with a well-sized king bed enhancing the experience.
Cleanliness
Toh House Luxury by Boutique Apartments MX garners mixed reviews regarding its cleanliness. Many guests appreciate the overall clean and modern aesthetics, highlighting clean and comfortable apartments with good quality furnishings. Some specific mentions include clean spaces, well-maintained studios and clean towels by the pool, indicating attention to certain cleanliness aspects. Positive feedback also notes the careful decoration and comfort with some describing the property as very clean and new.
However, there are notable concerns about cleanliness. Several guests pointed out instances of dirty floors, dusty dishes and bathrooms with hairs left behind. Some arrivals were marred by unclean apartments. Additional complaints include insufficient garbage disposal and lack of cleaning service during the stay. The ongoing construction work, including areas with exposed construction like lift installations, also detracts from the cleanliness experience for some guests. Issues like ants, cockroaches and stained bed sheets further dampen the hotel's reputation for hygiene. Despite these shortcomings, there are still positive remarks about the clean and modern feel of the properties.
Staff
Travelers who stayed at Toh House Luxury by Boutique Apartments MX frequently highlighted the commendable friendliness and attentiveness of the staff, notably mentioning individuals such as Arturo and Jose Luis. Arturo, specifically, received numerous accolades for his exceptional hospitality and prompt availability, being described as an amazing host, very attentive and always willing to help.
Guests appreciated the overall helpfulness of the staff with several noting the good attention they received and the friendly demeanor of both management and security personnel. Yami and Flor were also pointed out for their kindness and professionalism, further emphasizing the welcoming atmosphere fostered by the team.
However, some guests pointed out the challenges with the virtual communication system, indicating that there was no permanent reception on-site. Issues arose when communication difficulties led to unhelpful responses from the property manager and management's perceived lack of seriousness. Despite these setbacks, the staff's general attentiveness and friendly nature left a positive impression on many visitors, contributing significantly to their pleasant stays.
Wi-Fi
Toh House Luxury by Boutique Apartments MX generally provides a solid Wi-Fi experience for its guests. Most reviews highlight the quality and speed of the Wi-Fi, describing it as great, excellent, high-quality and superb. Many visitors reported good or even perfect Wi-Fi, allowing them to stay connected during their stay. However, it's worth noting that a few guests did encounter issues with mentions of weak or non-functional Wi-Fi. Despite these occasional drawbacks, the overall feedback suggests that the Wi-Fi service at Toh House Luxury typically meets and often exceeds, expectations.
Pool
Toh House Luxury by Boutique Apartments MX offers a charming rooftop pool experience that guests find overwhelmingly positive. Many reviews highlight the rooftop pool and terrace as a standout feature with phrases like "very pleasant" and "amazing" frequently used to describe the experience. Guests appreciate the panoramic 360° views and the added amenities such as sunbeds and a barbecue area, which contribute to a relaxing environment.
The pool itself is acknowledged as clean, well-maintained and well-equipped, making it a pleasant spot to unwind. The pool's design and the modern, stylish setting are repeatedly praised with several guests calling it a "dream" and others noting its "superb" condition.
However, there are some minor drawbacks noted by guests. A few reviews mention a lack of clean towels and umbrellas at the pool area, while some point out maintenance issues like the cold water temperature and periodic mold. The limited number of sun chairs and the occasional absence of clean towels were also mentioned as areas for improvement.
Overall, the rooftop pool at Toh House Luxury by Boutique Apartments MX is a highlight for many travelers, despite a few areas needing attention. Its scenic views, well-maintained facilities and pleasant ambiance make it a recommended feature of the property.
Parking
Toh House Luxury by Boutique Apartments MX offers several parking options for its guests, including an underground garage and private on-site parking. The parking space is secure and reserved exclusively for tenants, ensuring peace of mind for those traveling by car. However, some guests noted that maneuvering in the parking area can be somewhat challenging, particularly due to the steep access ramp. Additionally, parts of the garage are still under construction, which may affect ease of use. Despite these minor inconveniences, the availability of both underground and surrounding area parking provides flexibility for guests.
Yes, Toh House Luxury by Boutique Apartments MX has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Toh House Luxury by Boutique Apartments MX.
No, Toh House Luxury by Boutique Apartments MX doesn't allow dogs.
Yes, parking facilities are available at Toh House Luxury by Boutique Apartments MX.
No, Toh House Luxury by Boutique Apartments MX doesn't have a gym.