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Summary of reviewsAmerican Inn & Suites offers a convenient location for travelers, with easy access to local venues, attractions, and dining options, making it an appealing choice for short stays focused on events and visits. Guests particularly appreciate the hotel's accessibility, spacious parking, and its short drive from downtown Ferndale. The rooms at American Inn & Suites are noted for their comfort, especially the beds, which have received positive feedback for providing a restful sleep. The rooms are spacious, catering to budget-conscious travelers, though the absence of certain amenities like mini-fridges and microwaves is noted.
A significant positive aspect of the hotel experience is the friendly and helpful staff. The general attitude and assistance offered by the team are commended, contributing positively to guests' overall experiences despite some isolated instances of less satisfactory interactions.
Nevertheless, the hotel faces considerable criticism regarding cleanliness and maintenance. Guests have raised consistent concerns about dirty surfaces, pervasive odors of marijuana and cigarettes, and poorly maintained common areas. The condition of the rooms, bathrooms, and furniture is often highlighted as needing serious attention, with reports of stained bedding and other neglectful details detracting from the accommodation's appeal.
Overall, American Inn & Suites provides an affordable and well-positioned lodging option, with room for improvement in cleanliness and facility maintenance to enhance the guest experience. The positive reception of the staff and comfortable beds, however, offer redeeming qualities that make the hotel a viable option for certain travelers.
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