4-Star HotelSummary of reviews related to the '4 Star' categoryHotel ROC Illetas & SPA has been reviewed with a mix of opinions regarding its four-star rating. Positively, some guests recognized the hotel as having facilities and staff in line with a solid four-star establishment. They found the standard of services and basic amenities consistent with what one would expect from a four-star hotel.
However, there is a significant disparity in experiences. Several guests felt the hotel fell short of four-star standards, describing the facilities as outdated and not modern with some areas not meeting the expected level of quality. Complaints specifically mentioned the lack of certain amenities like adequate towel holders and cosmetic mirrors. Additionally, repeated remarks highlighted that the hotel’s ambience and quality were more akin to a two or three-star property.
Further feedback mentioned the hotel being overpriced for the level provided, reinforcing the sentiment that it does not justify the four-star classification according to these guests. Overall, while the basic standards were met, many felt that the hotel could benefit from significant upgrades and a refresh to fulfill the true potential of its four-star rating.
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