InfoSummary of reviewsLoi Suites Chapelco Hotel offers a serene and picturesque retreat located within a gated golf course community on the outskirts of San Martín de los Andes. The hotel is set against a stunning natural backdrop, providing breathtaking views of the surrounding mountains and lush greenery, which many guests find ideal for relaxation and tranquility. The well-maintained environment elevates the overall experience, especially for golf enthusiasts and those looking to escape the hustle and bustle of city life.
The rooms at Loi Suites are praised for their impressive size, modern design and exceptional comfort. Guests particularly enjoy the spectacular views from the accommodations, the luxury of spacious bathrooms and the hotel's high standards of cleanliness. Although the rooms are well-heated, the lack of air conditioning can be an issue during warmer months.
The breakfast receives mixed feedback but is often described as delicious, varied and of good quality with excellent service from the staff. However, some guests feel the offerings are limited and do not meet the high expectations of a 5-star hotel, sometimes noting disorganization and additional charges for certain items.
Dinner at the hotel's restaurant garners praise for the quality and taste of the food with standout dishes and attentive service from the staff. Yet, some reviews cite a limited menu, unavailable items and a high-priced, unimpressive wine list as areas needing improvement.
Facilities like the spa, gym, pool and other family-oriented amenities show potential but have room for enhancements. The spa is generally appreciated for its comprehensive services, although issues like dampness and limited massage slots are noted. The gym is well-equipped but requires maintenance and updates. The pool receives accolades for its superb temperature and views, while occasional closures and cleanliness issues are mentioned. Family services, including a children's playroom and activity program, make the hotel a great choice for families, despite some logistical hiccups.
The staff at Loi Suites Chapelco Hotel are widely commended for their exceptional service and friendly demeanor. Guests consistently highlight the attentiveness, kindness and professionalism of the staff, noting it significantly enhances their stay. Names like Gabriela, Maximiliano, Mário and Sabrina are often mentioned for their remarkable service.
Although marketed as a five-star establishment, the hotel does not consistently meet the high standards associated with this rating. Basic services and some outdated furniture fail to align with the luxury promised, indicating areas for improvement to truly deliver a five-star experience.
In conclusion, Loi Suites Chapelco Hotel stands out for its beautiful setting, comfortable accommodations and excellent staff service. While there are areas needing attention, especially to meet the expectations of a five-star hotel, the hotel's serene environment and attentive personnel make it a notable choice for a relaxing and picturesque getaway. Show more
