5-Star Hotels, Resorts in Quintana Roo

Catalonia Royal Tulum Beach & Spa Resort Adults Only - All Inclusive

Resort in Xpu Ha

8.6

Very Good

From $229

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5-Star Resort

Resort near The Beach

Resort Taking Steps Towards Sustainability

Barceló Maya Tropical - All Inclusive

Resort in Xpu Ha

8.5

Very Good

From $170

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5-Star Resort

Resort near The Beach

Family Friendly Resort

Barceló Maya Palace - All Inclusive

Resort in Xpu Ha

8.0

Very Good

From $229

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5-Star Resort

Resort with Gym

Resort with Tennis Courts

Grand Sunset Princess - All Inclusive

Resort in Playa del Carmen

8.3

Very Good

From $176

5-Star ResortSummary of reviews related to the '5 Star' categoryGrand Sunset Princess - All Inclusive holds itself out as a luxurious 5-star resort, featuring an array of amenities that indeed support this rating. Many guests found the experience to be suitable for a 5-star classification, describing the resort as luxurious and its facilities as excellent. The all-inclusive amenities, inclusive of good food and accessibility, were well-received by visitors.

The staff's service was frequently noted as great, contributing positively to the guests' overall experience. Leisure activities such as tennis added to the comforting ambiance and luxury feel with visitors remarking on the resort's comfortable and welcoming environment.

However, some reviews pointed out inconsistencies with the claimed 5-star standard. A few guests found the reception support lacking and mentioned that the overall quality did not align with their expectations for a 5-star hotel. Despite some discrepancies, the general consensus leans towards a very good experience, particularly highlighting everything from the food to the staff as amazing.
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The Westin Cozumel

Hotel in Cozumel

8.0

Very Good

From $194

5-Star Hotel

Offers a private beach area ideal for snorkeling, along with a top-floor pool providing interesting island views. The rooms are spacious, and the location is convenient for exploring the island.

Paradisus Playa del Carmen - Riviera Maya

Hotel in Playa del Carmen

8.1

Very Good

From $349

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5-Star Hotel

Beachfront Hotel

Hotel near Golf Courses

Beach Palace Family Resort & Spa - All Inclusive

Resort in Cancun

8.5

Very Good

From $340

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5-Star Resort

Resort near Golf Courses

Resort near The Beach

Moon Palace The Grand Cancun All Inclusive

Resort in Cancun

8.4

Very Good

From $401

5-Star Resort

A luxury all-inclusive resort offering a wide array of amenities, including multiple restaurants, swimming pools, and entertainment options. It provides a comprehensive vacation experience for families and couples.

Grand Riviera Princess - All Inclusive

Resort in Playa del Carmen

7.9

Good

From $173

5-Star ResortSummary of reviews related to the '5 Star' categoryThe Grand Riviera Princess - All Inclusive resort has received mixed reviews with many guests praising its beautiful facilities and luxurious ambiance. The resort is noted for its high-quality amenities with several reviewers highlighting great options and the beauty of the establishment. Positive phrases include mentions of superb facilities, a wonderful stay for all ages and a fantastic time enjoyed by visitors.

However, numerous guests expressed that the hotel falls short of the five-star rating it claims. While some noted the facilities as five-star and described the resort as luxurious, many pointed out significant shortcomings. Common criticisms include the outdated TV equipment, basic menu options and service that does not meet five-star standards. The concierge and general hospitality received less-than-stellar reviews with some describing the service as not friendly or attentive enough.

Several guests highlighted that, despite being marketed as a five-star resort, the actual experience aligns more closely with a three-star establishment. The food and overall service levels did not meet the expectations set by other notable five-star resorts. It was noted that the resort could have been considered a five-star hotel in the past, but it no longer lives up to that standard.

In summary, while the Grand Riviera Princess - All Inclusive offers a beautiful setting with luxurious facilities, the service and amenities do not consistently match the five-star rating it advertises.
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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Resort in Puerto Morelos

6.8

Rated

From $239

5-Star Resort

This all-inclusive resort offers a wide range of amenities, including multiple restaurants, bars, pools, and a casino. It caters to both families and couples, providing a vibrant and entertaining atmosphere.

Barceló Maya Caribe - All Inclusive

Resort in Xpu Ha

8.1

Very Good

From $169

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5-Star Resort

Resort with Swimming Pool

Wave Pool Pool Water Slide Outdoor Pool

Resort with Parking

EV charging stations

Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive

Resort in Puerto Aventuras

8.6

Very Good

From $410

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5-Star Resort

Resort near The Beach

Resort with Swimming Pool

Pool Swim Up Bar Lazy River Outdoor Pool

Dreams Tulum Resort & Spa

Resort in Tulum

7.9

Good

From $234

5-Star Resort

This all-inclusive resort provides a wide range of amenities for all ages, including gourmet dining, mesmerizing ocean views, and various activities. It's an excellent option for families and couples seeking a luxurious and convenient vacation experience.

Summary of reviews related to the '5 Star' categoryDreams Tulum Resort & Spa offers exceptional facilities and services, making it a perfect destination for a dream vacation. Despite some negative reviews claiming it falls short of a five-star hotel, the majority of guests praise the amazing amenities and staff. The hotel is clean, comfortable and offers an outstanding experience overall. Vacationers find the resort to be a true heaven with everything being spectacular. Despite some disappointment expressed by certain guests, the hotel deserves its five stars and is a great option for a luxurious stay in Tulum.
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Altitude at Krystal Grand Cancun - All Inclusive

Resort in Cancun

7.9

Good

From $205

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5-Star Resort

Resort near The Beach

Resort with Swimming Pool

Playacar Palace - All Inclusive

Resort in Playa del Carmen

8.6

Very Good

From $314

5-Star Resort

Offers a luxurious all-inclusive experience in the exclusive Playacar area. Features elegant rooms, gourmet dining, and a relaxing spa. Guests can enjoy a serene beach and top-notch service.

Dreams Natura Resort & Spa - All Inclusive

Resort in Puerto Morelos

8.0

Very Good

From $267

Info Categories

5-Star Resort

Beachfront Resort

Luxury Resort

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Resort in Puerto Morelos

5.9

Rated

From $240

5-Star Resort

An exclusive adults-only section within the Royalton Riviera Cancun resort, offering enhanced amenities, private pools, and dedicated dining options. It provides a more intimate and luxurious experience for couples.

Aldea Kuká, Luxury Eco Boutique Hotel

Hotel in Holbox Island

8.6

Very Good

From $222

5-Star HotelSummary of reviews related to the '5 Star' categoryAldea Kuká, Luxury Eco Boutique Hotel, often described for its beautiful design, offers a range of amenities including yoga classes which come highly recommended. However, it seems to fall short of the five-star standards it claims to uphold. Reviews indicate issues with basic facilities such as hot water and towel availability and complaints extend to the comfort of the beds and noise levels, exacerbated by insufficient soundproofing.

Customer service at the hotel has frequently been critiqued for not aligning with the expectations of five-star service; guests have reported a general lack of attentiveness and professionalism among the staff. There is also some discordance between the advertised adults-only ambiance and the reality of children frequently being present, which has led to dissatisfaction among couples seeking a quieter experience.

Moreover, there appears to be a significant discrepancy between the hotel's pricing and the perceived value provided. Many guests feel that the high prices, especially for rooms, drinks and dining, are not justified by the overall experience, leading to disappointment. The general consensus suggests that while the hotel markets itself as a luxury five-star destination, the actual experience more closely aligns with that of a four-star establishment, calling into question whether the steep costs are warranted.
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