4-Star HotelSummary of reviews related to the '4 Star' categoryHotel Lucerne offers a notable mix of high standards and good value for money, located in a lively yet not overly busy area. Guests frequently highlight the efficient and helpful staff, adding to a pleasant stay experience. The friendly team enhances the overall satisfaction with the adjacent Nice Matin restaurant being a delightful addition for many visitors. The hotel is described as luxurious and upscale, maintaining a strong reputation.
However, several reviews suggest that some aspects of Hotel Lucerne fall short of four-star expectations. Rooms are often mentioned as tiny and poorly insulated and the furnishings appear outdated to some guests. The elevator service is noted as slow and the availability of room amenities like blankets, bathrobes and slippers seems limited. While the value for money remains appreciated, more room features and amenities would align better with its four-star rating. Despite some service inconsistencies, the general impression remains positive due to the quality of staff and foundational service standards.
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