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Summary of reviewsThe New York Hotel in Phnom Penh is a compelling choice for travelers due to its prime location, comfortable accommodations, and exemplary staff service. Situated centrally, it provides convenient access to important city attractions, including the Royal Palace and Orussey Market, as well as an array of restaurants and nightlife options, making it an ideal base for daytime exploration.
Guests frequently commend the rooms for their spaciousness, cleanliness, and comfortable beds. The rooms are well-equipped, with large bathrooms and quality amenities, contributing to a restful stay. While some furniture items show signs of wear, these issues are generally overshadowed by the positive aspects, such as attentive housekeeping and complimentary tea and coffee. Despite rare incidents like reports of pests, the overall cleanliness and maintenance are satisfactory, enhancing guest comfort and sense of security.
The hotel staff stands out for their friendliness and helpfulness, frequently praised for their welcoming demeanor and assistance, including facilitating room changes and arranging airport pickups. Though there are occasional gaps in local knowledge, the kindness and professionalism of the staff significantly enrich the guest experience.
Breakfast offerings, priced reasonably at $5, include a mix of Asian and Western selections served buffet style, often found delightful by guests, despite some variability in quality and service speed during busy times.
WiFi, offered as a free amenity, presents mixed experiences; while some guests enjoy reliable connectivity, others face intermittent service and speed issues.
Overall, the New York Hotel provides a good value with its clean and comfortable environment, though certain aspects like room maintenance and breakfast could benefit from improvement to meet higher accommodation standards. Despite these areas, the hotel presents an appealing option for visitors seeking a welcoming stay in Phnom Penh.
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