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Summary of reviewsPonce Plaza Hotel & Casino stands out as a highly recommended destination in the heart of Ponce, thanks to its prime location near key attractions, nightlife spots and the central square. The hotel’s colonial architecture and recently remodeled rooms add to its charm, while the friendly and attentive staff enhance the overall guest experience. The cleanliness of the hotel is frequently praised with rooms described as clean, updated and well-maintained, contributing to a comfortable stay.
The breakfast offerings, particularly at the Melao restaurant, receive high acclaim for their quality and service, featuring delicious coffee and a variety of excellent options. Guests appreciate the cozy and modern room decor, the comfort of the beds and essential amenities like mini-fridges and microwaves. However, there are suggestions for more queen or king-sized beds and improved vegan breakfast choices to cater to a wider audience.
While the hotel is generally noted for its outstanding cleanliness and excellent staff service, some improvement areas include occasional issues with elevators and minor room concerns such as dampness or cigarette odors. The pool area, although clean and providing a peaceful atmosphere, also faces some criticism for its small size and occasional maintenance issues.
Parking at the hotel is another mixed point with many guests finding it convenient and secure, though some experience difficulties with navigation and accessibility from the parking area to their rooms. The casino on the premises is a significant highlight, offering a good variety of gaming machines and enhancing the entertainment experience.
Overall, Ponce Plaza Hotel & Casino excels in providing a comfortable and enjoyable stay, thanks to its central location, modern amenities and the welcoming attitude of its staff.
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