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Summary of reviewsThe Well Inn is highly regarded for its exceptional location, offering guests convenient access to numerous attractions in Somerset and Dorset. Situated on the edge of town, it provides easy access to major highways and is a perfect base for exploring the likes of Cheddar Gorge, Wookey Hole, and the charming town of Wells. The ample parking enhances its appeal for those traveling by car.
Guest reviews frequently praise the cleanliness and comfort of the rooms, highlighting spacious accommodations that are especially suitable for families, thanks to their thoughtful layouts and modern decor. The consistently high standard of cleanliness extends throughout the property, including dining areas and public spaces. The staff are warmly recognized for their friendly demeanor and attentive service, which significantly enhances the guest experience.
Dining at The Well Inn evokes mixed feedback, though many appreciate the home-cooked meals, friendly staff, and the cozy atmosphere. The dinner menu, while succinct, impresses with delicious offerings at reasonable prices. Breakfast offerings elicit varied reactions, with the continental option being adequate for some, though improved variety could enhance satisfaction. The cooked breakfast is well-received, despite an additional charge.
Guest experiences with WiFi are not consistently positive, as connectivity can be sporadic, but those who secure a strong signal generally find it adequate for their needs. On-site parking is plentiful and free, although exiting onto the road can present minor challenges.
Families are well catered to at The Well Inn, with spacious and comfortable rooms accommodating up to five guests, and a welcoming atmosphere for those traveling with children. However, some areas could use improvement, such as bed comfort, where guests have reported both positive and negative experiences.
Overall, The Well Inn offers great value for money with its prime location, commendable cleanliness, accommodating staff, and pleasant atmosphere, making it a recommended choice for visitors to the area. Show more
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Categories
Hotel with Parking
The Well Inn provides parking facilities for guests. It's a practical choice for travelers seeking accommodation with on-site parking.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Small Hotel
Room Types
Single Room with ShowerOffering free toiletries, this single room includes a private bathroom with a shower. The single room offers a TV, a tea and coffee maker, a carpeted floor and heating.
Small Double RoomFeaturing free toiletries, this double room includes a private bathroom with a shower. The double room has a TV, a tea and coffee maker, a carpeted floor, as well as heating.
Family Room with ShowerOffering free toiletries, this family room includes a private bathroom with a shower. The family room offers a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a TV.
King RoomFeaturing free toiletries, this double room includes a private bathroom with a shower. The double room features a TV, a tea and coffee maker, a carpeted floor and heating.
Superior Twin RoomProviding free toiletries, this twin room includes a private bathroom with a bath and a shower. The twin room is furnished with a desk and a seating area and provides a tea and coffee maker and a carpeted floor.
Superior Family RoomThe spacious family room features a tea and coffee maker, a carpeted floor, as well as a private bathroom boasting a bath and a shower.
One-Bedroom SuiteThis suite features 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The suite features a tea and coffee maker, a wardrobe, a carpeted floor, heating and a TV. The unit has 1 bed.
Guest Reviews
Location
The Well Inn boasts an exceptional location, appreciated by many guests for its proximity to a variety of attractions and amenities. Well-positioned on the edge of town, it offers easy access to major highways, making it convenient for travelers headed to the Glastonbury festival, Bath and West Showground, and other notable destinations such as Bristol and Bath. The area around the hotel is described as lovely, with plenty of parking available, making it ideal for those exploring Somerset and Dorset by car. Close to family-friendly attractions like Cheddar Gorge and Wookey Hole, as well as the charming town of Wells, it serves as a perfect base for sightseeing. Guests find the location particularly advantageous for their visit to local events and activities, providing effortless access to several tourist spots in the region. While the hotel is situated adjacent to a busy road, it remains popular for its functionality and the conveniences it offers, making it highly recommended for travelers visiting Shepton Mallet, the Mendip Hills, and more.
Breakfast
Guests at The Well Inn have varied experiences when it comes to breakfast offerings. The continental breakfast receives mixed feedback; some find it ample and satisfactory, with a nice selection that suits their needs, while others feel it could benefit from more variety, particularly in terms of fruit and yogurt options. Several reviews mention that the continental breakfast is generally well-stocked with cereals, toast, and pastries, although the pastries occasionally fall short of expectations. An upgrade to a cooked breakfast is possible, albeit at an additional cost, which isn't always clearly communicated prior to booking.
The timing of breakfast service has been noted as inconvenient by some guests, especially those with early departures, as it starts late on weekends. The dining area is described favorably, contributing to a pleasant breakfast experience for those who appreciate the continental offerings. However, the breakfast service could improve in terms of organization and variety. Despite these shortcomings, the inclusion of breakfast with the room rate is appreciated, especially when it meets or exceeds expectations.
For guests who opt for a cooked breakfast, those meals are generally praised for their taste and quality, although an extra charge applies. The availability of breakfast options at The Well Inn is considered nice to have, providing a decent start to the day before exploring the surrounding area.
Dinner
Nestled within its charming atmosphere, The Well Inn's dining experience presents a mixed bag according to recent guests. While there are notable issues such as occasional closures and the absence of a chef at times, many visitors find solace in the hotel's culinary offerings. The dinner menu, though succinct, consistently impresses with its home-cooked, delicious meals. Highlights include dishes that range from pub staple burgers with a local twist to well-executed and generously portioned offerings, all at reasonable prices. The bar and restaurant not only boast a stylish setting but also serve food that reaches a very high standard, complementing the friendly and obliging service from the staff. Guests appreciate the excellent ale and the warm, welcoming environment, which significantly enhances the dining experience at The Well Inn. Despite some limitations in availability, particularly on Sundays or due to occasional kitchen issues, many visitors leave satisfied with both the taste and value of their meals.
Rooms
At The Well Inn, the guest rooms have garnered appreciation for their exceptional cleanliness and comfort, offering a welcoming haven for travelers. Many visitors have enjoyed spacious accommodations, with certain rooms being particularly suitable for families due to their ample size and thoughtful layout. The presence of multiple beds, such as double beds and bunk beds, in these family suites allows for flexibility and convenience.
Rooms often receive praise for their warmth and brightness, lending a cozy atmosphere conducive to relaxation. The furnishings maintain a high standard, with modern decor that complements the overall aesthetic. Some guests report rooms as plush and well-appointed, ensuring that guests have everything they could need during their stay.
While the cleanliness and comfort are consistent highlights, a few areas for improvement emerge from the reviews. Some rooms can feel compact or small, with occasional concerns about room temperature and the quality of certain beds. Additionally, minor issues such as outdated technology or odors in the bathroom are noted.
Overall, The Well Inn provides a selection of rooms that balance functionality and comfort, with cleanliness being a standout feature. Friendly and helpful staff further enhance the hospitality experience, making it a suitable choice for an overnight stay or family visit.
Beds
The Well Inn offers a mixed experience when it comes to the comfort of its beds. Many guests have reported that their beds were comfortable and clean, contributing positively to their overall stay. For some, the beds were very comfortable, with cozy bedding and a good size double bed enhancing their nights. Noteworthy mentions include instances where the beds were described as super comfy, some even having extra pillows available for added convenience.
However, the feedback indicates an inconsistency in comfort levels. Certain mattresses have been described as uncomfortable, with issues such as springs poking through and lumpy surfaces affecting sleep quality. Some beds were found to be too hard or had dips, leading to an uneven sleeping experience. Hard pillows also seemed to be a concern for several guests.
Overall, while many found the beds at The Well Inn comfortable, others suggest that some rooms might benefit from mattress upgrades and an improvement in pillow quality to ensure a more uniformly pleasant experience for all guests.
Cleanliness
The Well Inn impresses with its exceptional cleanliness, consistently praised for its crisp clean bed linen, spotless rooms, and well-maintained spaces. Guests frequently note the hotel's modern and tidy presentation, which extends to the bar and dining areas. Rooms are described as clean, spacious, and comfortable, often with well-prepared amenities. The property benefits from reliable cleaning staff who maintain high standards, despite occasional remarks about the need for minor improvements, such as bathroom fittings and carpets. Overall, The Well Inn delivers a clean and welcoming environment, with friendly and accommodating staff enhancing the experience. Its convenient location near shops and ease of parking also adds to the appeal, making it a practical choice for travelers seeking great value for money.
Staff
The Well Inn has garnered an impressive reputation for its exceptionally friendly and helpful staff, creating a welcoming atmosphere for all who visit. Guests consistently highlight the warm hospitality offered from arrival, noting the accommodating nature of the team who seem always eager to go the extra mile. The owner, manager, and breakfast staff receive special mentions for their kindness and attentiveness, contributing to a pleasant and inviting experience. Many reviews point out the bar and reception staff as particularly amiable, with some guests appreciating how easy it was to address any queries or adjustments needed during their stay. Despite some staff members being new and still in training, their honest and forthcoming manner was well-received. Even in the face of large groups or busy events like the Glastonbury Festival, the staff maintain their composure and friendliness, ensuring that all guests have a memorable experience. Overall, the team at The Well Inn plays a crucial role in making visits enjoyable, consistently leaving a positive impact on their guests.
Wi-Fi
The Well Inn offers a mixed experience when it comes to WiFi connectivity. Some guests have noted that the WiFi is reliable enough to allow them to get work done, particularly if they first log on in the bar area. However, many have experienced challenges, with connectivity being described as non-existent or difficult to maintain in certain rooms. While there are positive remarks about being able to eventually secure a strong connection, it seems this is not a universal experience, as the service can be sporadic and patchy. Guests who rely on consistent internet access may find this aspect of their stay less satisfactory.
Parking
The Well Inn offers a variety of convenient parking options for its guests, ensuring a hassle-free stay. The hotel provides good parking facilities, including a large, free car park that guests have found to be ample and easy to use. Off-street parking is available, and the on-site parking is a substantial advantage for visitors. Guests appreciate the plenty of parking available, which is not only abundant but also free of charge. While the parking situation on-site is largely praised, it's worth noting that some guests have encountered challenges when exiting onto the road in the morning. Overall, the parking facilities at The Well Inn are consistently described in positive terms, offering a significant benefit to those traveling by car.
Family
The Well Inn caters effectively to families, providing a range of spacious and comfortable family rooms that can accommodate up to five guests. This is a rare find for larger families, offering configurations that include double beds and bunk beds. Although the bunk beds may be a bit noisy during the night, the rooms are generally noted for their cleanliness and comfort, with great bedding and mattresses. Guests appreciate the convenience of having a pub on-site and the homely atmosphere created by the friendly staff and locals. The family rooms are perfect for those traveling with children, particularly those with special needs, as the staff are noted for being accommodating and attentive to dietary preferences. While these rooms offer ample space, some reviews mention a lack of seating within them. The Well Inn is especially convenient for short stays, perfect for those attending local events.
No, The Well Inn doesn't have any pool.
No, a spa isn't available at The Well Inn.
No, The Well Inn doesn't allow dogs.
Yes, parking facilities are available at The Well Inn.