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Summary of reviewsToya-onsen Hotel Hanabi offers an exceptional stay right on the shores of Lake Toya, providing guests with breathtaking, panoramic lake views directly from their rooms and allowing them to enjoy mesmerizing nightly fireworks. The hotel's tranquil setting is perfect for those looking to unwind and its traditional Japanese onsen is praised for its soothing qualities.
Rooms are frequently highlighted for their spaciousness, cleanliness and comfort with large windows or balconies that enhance the stunning scenery. The hotel also has traditional tatami flooring in some rooms, adding to the charm. While the decor is somewhat dated, the accommodations are well-maintained and feature thoughtful touches like small tea tables for enjoying the views.
The breakfast buffet is generous and varied, catering primarily to those who enjoy traditional Japanese and Asian cuisine. Guests enjoy dining with a stunning view of the lake and volcano with courteous staff ensuring a pleasant experience. The dinner buffet offers a notable seafood selection, including crab legs and steak, further enhancing the dining atmosphere with picturesque lake views. Although some guests found the food to be average or in need of improvement, the overall dining offerings are satisfactory and represent good value, especially for seafood lovers.
The hotel staff are a highlight, consistently praised for their friendliness, helpfulness and multilingual capabilities. They ensure that guests feel welcomed and valued with special shoutouts to the front desk and breakfast staff for their attentiveness and politeness.
However, the hotel does show signs of aging, reflected in instances of dated decor and occasional cleanliness issues such as dark spots on pillowcases and dust under the beds. While many areas, including the indoor bath area, are kept clean, some parts of the hot spring facilities require more attention.
The beds range from Japanese futons to Western-style beds, generally found to be comfortable, though preferences for bed firmness vary. Minor issues such as stained bedsheets and the occasional unpleasant odor were noted but didn't significantly detract from the overall comfort.
In summary, Toya-onsen Hotel Hanabi provides a serene lakeside retreat with excellent value for money. Guests appreciate the comfortable, spacious rooms with magnificent lake views, the ample buffet options and the dedicated, friendly staff. While there are some areas needing improvement, the overall experience is overwhelmingly positive, making it a top choice for visitors to Lake Toya.
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