4-Star HotelThis hotel provides a unique and charming experience with its Originals Relais designation. It offers comfortable accommodations and quality service, ensuring a pleasant stay.
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Summary of reviews related to the '4 Star' categoryL'Orée des Chênes, The Originals Relais, offers a mixed experience for its guests. The hotel is praised for being an excellent option for families and those traveling with dogs, showcasing its pet-friendly nature. The quality of the catering also stands out, reflecting a high standard in dining. However, numerous guests have pointed out that the rooms are not on par with a four-star rating, noting outdated decor and a lack of basic amenities such as air conditioning and kettles, which are expected in a hotel of this caliber. The comfort of the mattresses and beds is also frequently mentioned as below the expected standard. While the hotel's beautiful outdoor park seems to justify the four-star label for some, the overall accommodation and service appear to fall short. Front desk professionalism and discretion have been criticized, indicating a gap in hospitality training. Guests looking for a luxurious and flawless experience may need to temper their expectations, as the facilities and room amenities currently do not fully align with four-star standards.
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