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Summary of reviewsThe Sandown Regency Hotel & Apartments receives various opinions across aspects of the guest experience, yet many positive points make it a noteworthy accommodation.
The hotel's strategic location is a standout feature with guests finding it conveniently close to essential destinations and Lidcombe Station, ideal for both events and everyday travel. The serene environment adds to its appeal, making it a favorable choice for value-conscious travelers.
Guests who experienced the breakfast service appreciated its simplicity, though it's noted that not all guests had breakfast available during their stays. When offered, the breakfast is basic but satisfactory.
The rooms at Sandown Regency Hotel & Apartments are noted for their spaciousness and comfort with many appreciating the comfortable beds and additional features like balconies with views of the pool. Despite the overall positive reception, cleanliness remains a significant concern. Issues such as mold, dirt and unpleasant odors in rooms and bathrooms are frequently mentioned, alongside outdated furniture and poor maintenance.
On the cleanliness front, while some feedback indicates clean bedding and good shower conditions, many guests highlight severe cleanliness issues, including dirty surfaces, bad smells and even infestations. These problems call for immediate attention to enhance the overall guest experience.
The hotel staff receives commendations for their friendliness and helpfulness, particularly the reception team. Instances of exceptional service are noted, though there are occasional reports of unprofessional behavior.
The free wifi service at the hotel appears inconsistent with many guests struggling with poor connectivity and unreliable internet throughout their stay.
The pool area is generally well-received, especially by families, despite occasional reports of cleanliness issues. The parking situation is convenient, although there are mentions of congestion and the need for designated parking spaces.
Finally, the comfort of the beds varies significantly. While some guests find them conducive to a restful stay, others report discomfort due to old, sagging mattresses and insufficient bedding.
Overall, while the Sandown Regency Hotel & Apartments shines in terms of location, spacious rooms and friendly staff, it faces considerable challenges in cleanliness, maintenance and reliable internet service.
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Aparthotel with Swimming Pool
