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Summary of reviewsThe Leonardo Inn Glasgow West End enjoys a strategically favorable location that appeals to a diverse range of travelers, particularly those requiring easy access to Glasgow's West End, major hospitals and public transport options. The convenient proximity to Great Western Road, Byres Road and the University of Glasgow, along with nearby parks and a serene pond, adds to its allure. Despite the benefit of a quiet night’s stay away from the city center’s hustle, the hotel’s accessibility to shops, bars and restaurants is also commended, making it ideal for both business and leisure travelers. The availability of ample parking space is another appreciated feature.
Breakfast at the Leonardo Inn receives mixed but generally positive reviews. Guests have appreciated the variety, freshness and quality of the offerings, including gluten-free and vegetarian options. The staff's friendliness contributes significantly to the pleasant dining experience. However, there are areas needing improvement, such as food temperature and the replenishment process during busy times.
Dinner experiences are similar with many guests praising the delicious, well-prepared food and the restaurant's friendly atmosphere. Yet, some found the menu somewhat limited and wished for greater variety, while concerns about occasional stock shortages and pricing were also noted.
The rooms elicit mixed feedback with several guests appreciating their spaciousness, comfort and amenities like tea and coffee facilities. Cleanliness is often cited positively, but recurring issues like outdated decor, maintenance needs and inconsistent housekeeping detract from the overall experience. Some rooms are reported to have cleanliness and noise problems, indicating the need for a more consistent upkeep standard.
Cleanliness across the hotel is another area that divides opinion. Many guests praise the cleanliness of the reception area and their rooms, noting particularly clean and comfortable conditions. However, complaints about dirty bathrooms, worn carpets and unclean hallway areas suggest there is room for significant improvement.
Staff at Leonardo Inn Glasgow West End are consistently highlighted for their friendliness, helpfulness and professionalism. The team, particularly staff members like Scott and Greg, is frequently praised for their attentive service, which substantially enhances the guest experience. However, a few isolated incidents of less satisfactory interactions were mentioned, though these are exceptions.
The free WiFi offered by the hotel has a mix of reviews with many finding it reasonably acceptable, especially in the reception area. Yet, reliability issues, particularly on the top floor, indicate a need for improvement in connectivity standards.
The hotel's parking facilities receive positive comments for their convenience, ample space and reasonable pricing. Minor concerns about maintenance and the parking barrier system were noted, but the overall sentiment remains favorable.
Families find the Leonardo Inn is welcoming, providing a convenient location and family-friendly amenities, making it an excellent choice for reunions, weddings or visits to nearby hospitals. Additional highlights include the spacious, comfortable beds, though some guests reported issues with mattress conditions and bedding fit.
In summary, the Leonardo Inn Glasgow West End excels in location, staff service and family-friendly features. While there are notable strengths, particularly in breakfast and dining experiences, room conditions and cleanliness standards indicate areas ripe for improvement.
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