5-Star HotelSummary of reviews related to the '5 Star' categoryThe Wallace Hotel is widely praised for its commendable five-star service, earning accolades for being one of the finest and nicest hotels in New York. Guests frequently remark on the exceptionally friendly and helpful staff with special mention of Joseph at reception, who contributed significantly to their experience. The atmosphere and overall luxurious feel of the hotel are consistent with what one would expect from a five-star establishment and the cleanliness is noted as impeccable.
Despite these positive aspects, some visitors feel the level of facilities did not entirely meet five-star expectations, such as the presence of paper cups which seemed out of place in a luxury setting. While the reception area and some inconsistencies were noted as unusual for a five-star hotel, the impeccable service, robust gym and excellent Wi-Fi are comparable to top-tier standards. Overall, the hotel offers a premium experience, but with a few aspects that could be improved to completely align with the five-star rating.
Show moreRead review summaries for all categories
