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Summary of reviewsHotel El Rebozo is praised for providing a tranquil escape amidst serene surroundings, offering a balance of peace and accessibility to nearby Avandaro and Valle de Bravo. Nestled in a private subdivision, the romantic and exclusive ambiance appeals to those seeking relaxation and rest, with spacious rooms, lush gardens, and panoramic views enhancing the serene environment.
Breakfast at the hotel is a standout feature, with guests frequently delighted by the delectable buffet-style offerings despite occasional service delays. The warm hospitality during the meal creates a welcoming start to the day, making breakfast experiences highly recommended.
Rooms at Hotel El Rebozo are noted for their spaciousness, comfort, and attractive decor. The meticulous cleanliness and charming elements like garden views and fireplaces contribute to a cozy and restful stay. However, there are occasional maintenance issues, such as cold temperatures, saggy mattresses, and varying bed heights.
Consistent cleanliness and well-maintained facilities characterize the hotel, with beautifully tended gardens adding to its appeal. The staff receives high marks for their friendliness and exceptional service, fostering a warm and welcoming environment that enhances guest satisfaction.
While the hotel offers a charming atmosphere, it faces challenges with Wi-Fi connectivity. Many guests report weak or non-existent signals, which is a significant concern for those needing reliable internet access.
Dining experiences leave mixed impressions, with some guests enjoying the food while others find the menu limited and pricing high. Dinner service is often restricted to weekends, and additional food facilities are lacking, leading some guests to seek external dining options.
The pool receives varied feedback, with some appreciating the good temperature, while others find it unheated and in need of maintenance. Family-friendly amenities, such as a children's play area and spacious grounds, make the hotel a delightful choice for families, despite occasional concerns about the pool.
Overall, Hotel El Rebozo offers a peaceful and family-friendly retreat with attentive staff and comfortable accommodations, though certain areas like dining, Wi-Fi, and pool maintenance could benefit from improvement.
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