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Summary of reviewsHotel Boutique Real Tequila is appreciated by many guests for its well-regarded central location, offering easy access to the town center and main square, just a short 15-minute walk away. The proximity to local attractions and cantaritos enhances its appeal, though some visitors noted occasional noise from the nearby main road and street construction.
The hotel’s rooms receive praise for their cleanliness and comfort, despite being somewhat small and poorly ventilated. Common complaints include maintenance issues, plumbing problems and noise from neighboring rooms, which detract from the overall experience. Positive mentions highlight the presence of balconies and bathrooms, though these areas also face issues such as water leakage and missing bathroom items.
Cleanliness at the hotel yields mixed reviews with many guests commending the clean rooms and friendly service. However, concerns about dirty facilities, stained sheets and persistent bad smells were also reported, highlighting areas for improvement in housekeeping.
The staff is frequently described as friendly, attentive and helpful with the morning shift receptionist and night staff receiving particular praise for their service. Nonetheless, there are instances of unfriendly, indifferent receptionists and sporadic service at reception, indicating a need for consistent staff training.
The hotel’s breakfast service is notably lacking with no provision of breakfast or in-room coffee makers, which could be a drawback for early risers. Improving this service could significantly enhance guest satisfaction.
Free wifi is a major area of concern with frequent complaints about poor connectivity, slow speeds and lack of internet access in rooms, especially in the upper parts of the hotel. Addressing these issues would be crucial for meeting guest expectations.
Parking is a notable convenience with its private and well-marked facility. Yet, its capacity is sometimes insufficient and road construction can make access difficult. For guests securing a spot, this remains a helpful feature.
Beds in the hotel have received mixed feedback. While some guests find them comfortable, others report hard mattresses, old pillows and noise from bed frames, indicating variability in comfort levels across different rooms.
Overall, while Hotel Boutique Real Tequila offers a clean and comfortable stay with a friendly atmosphere, it falls short of its 4-star rating. Guests have suggested that the hotel feels more like a 2 or 3-star establishment due to various issues with amenities, room quality and service inconsistencies. Significant improvements in facilities, staff training and breakfast provision could enhance the guest experience and align it better with its intended star rating.
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