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Summary of reviews'Grand Hotel' in the serene outskirts of Brasov is celebrated for its tranquil location, away from the city's hustle and bustle. Surrounded by nature, it provides a restful environment while still being conveniently close to attractions like Noua Lake, Adventure Park and the zoo. While its distance from the historic center might be a minor inconvenience for some, the peaceful setting is generally appreciated.
The breakfast service at the Grand Hotel receives positive remarks for its quality and variety with a buffet style that caters to various tastes and is often described as rich and delicious. The friendly and attentive breakfast staff further enhance the dining experience. However, there are suggestions for increasing both the variety and availability of certain items, particularly for guests arriving later in the morning. Notably, the hotel does not serve dinner, which encourages guests to explore local dining options in town.
Guestrooms are a highlight, noted for their spaciousness, comfort and cleanliness. Many rooms offer beautiful views and modern amenities such as whirlpool baths and electric kettles. While some guests mentioned issues with outdated furniture or lack of air conditioning, the overall feedback emphasizes the rooms' positive attributes.
Cleanliness in the hotel is generally praised with many guests noting the tidy and fresh ambiance of both the rooms and communal areas like the bathrooms and pool. Though some reviews mention lapses in cleanliness, the majority of feedback is favorable.
The staff at Grand Hotel consistently earns high praise for their friendliness, professionalism and helpfulness. Their proficiency in English and prompt responses to guest needs contribute to the hotel's positive reputation for service.
The Wi-Fi service is reliable with strong signals and satisfactory speeds, enhancing the convenience of using digital room keys. Although there are occasional mentions of connectivity issues, most guests report a positive experience.
The hotel's spa is well-regarded, offering excellent massage services, a clean sauna and various relaxation options. Guests also appreciate the well-equipped gym, despite its small size and the availability of a game room which adds to the hotel's diverse amenities.
The swimming pool is noted for its cleanliness and inviting atmosphere. Despite occasional maintenance issues or the water being cold, the pool remains a valued feature for guests.
Ample and secure parking options are appreciated by visitors, even though it can get crowded at times.
For families, the Grand Hotel provides spacious accommodations and a family-friendly environment with facilities like a game room that entertain younger guests. The hotel ensures a comfortable stay for families, contributing to memorable vacations.
The beds are frequently praised for their comfort and cleanliness, though some issues with mattress rigidity and bed frame quality have been noted.
Overall, while the Grand Hotel is acknowledged for maintaining a certain level of beauty and amenities in line with a 4-star rating, some guests express that the experience may occasionally fall short of expectations. Nevertheless, the general consensus appreciates the hotel's peaceful setting, quality service and comprehensive facilities.
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