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Summary of reviewsThe Best Western Plus Waterville Grand Hotel is highly regarded for its strategic location just off Interstate 95, providing convenient access to downtown Waterville and surrounding attractions. Guests appreciate the vibrant area, abundant with dining options and shops, alongside a quiet and safe environment for tranquility. The hotel's saltwater pool and made-to-order breakfast enhance the overall comfortable stay, while friendly and efficient staff ensure a pleasant experience, making it a popular choice for various visitors.
Breakfast at the hotel is consistently highlighted as a delightful experience, with generous portions of freshly cooked options such as bacon, eggs, and home fries. The in-house restaurant and amiable staff contribute to this positive start to the day, and guests find the breakfast credits valuable despite some remarks on pricing.
The cleanliness and comfort of hotel rooms receive positive remarks, showcasing spacious and well-kept accommodations. Recent updates have modernized the rooms, adding to guest satisfaction alongside amenities like clean sheets and comfortable beds. While some rooms may feature outdated decor, the friendly staff contributes to a welcoming atmosphere, with many guests praising both room and restaurant quality.
The hotel excels in cleanliness, despite some areas that could benefit from modernization. Rooms and the indoor heated pool are particularly well-maintained, with the pool frequently visited by families for leisure and enjoyment due to its warmth and cleanliness.
Staff is consistently praised for their friendliness, efficiency, and accommodating nature, enhancing the guest experience through helpful service and local recommendations. They are a significant asset to the hotel's reputation for hospitality.
The inviting indoor heated pool, along with the adjacent clean and appealing hot tub, provides a relaxing oasis for guests, especially families who enjoy the experience. While minor issues with pool amenities are noted, the positive impressions prevail.
Families find the hotel welcoming and versatile, with children enjoying the pool and the staff's friendly assistance ensuring an enjoyable stay. The pet-friendly policy further attracts families traveling with pets.
Beds mostly receive commendation for their comfort, although a few guests encounter issues such as firmness or sunken mattresses. Despite these occasional concerns, most guests enjoy restful sleep, contributing to overall comfort levels at the hotel.
In summary, the Best Western Plus Waterville Grand Hotel is favored for its convenient location, clean accommodations, excellent breakfast, and welcoming staff, making it an ideal choice for travelers seeking a pleasant stay in Waterville.
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