4-Star HotelThis hotel offers a relaxing experience with its spa facilities and comfortable accommodations. It is well-equipped and provides a pleasant stay for guests visiting Zaragoza.
Show more
Summary of reviews related to the '4 Star' categoryThe Hotel & Spa Real Ciudad De Zaragoza has received mixed reviews regarding its four-star rating. Many guests feel that the hotel does not meet the expectations typically associated with a four-star establishment. Complaints often focus on both the facilities and customer service with several comments indicating the need for improvements. The breakfast offerings have been particularly criticized as not meeting four-star standards with some guests noting that items like scrambled eggs are taken from the fridge and overall, the breakfast is deemed poor. Furthermore, the photos of the rooms seen online do not match the reality, contributing to the sentiment that the hotel falls short of a four-star experience.
In terms of amenities, some guests found the price of certain items, such as dinner and bottled water, quite high compared to the quality received. There were also comments about the lack of typical four-star room setups, such as the absence of a kettle. Despite these criticisms, a few guests mentioned that the hotel had aspirations of being a four-star with fair pricing and services that could be improved with some renovations. This indicates that, while the hotel has potential, it currently does not align with the high standards expected from a four-star rating.
Show moreRead review summaries for all categories
