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Summary of reviewsKusatsu-onsen Hotel Resort is appreciated for its convenient location near Kusatsu's town center, providing easy access to major attractions. The frequent shuttle bus service enhances this convenience, ensuring smooth connections to the Yubatake hot spring field and other sightseeing spots. Guests enjoy the serene ambiance of the resort, along with ample parking availability for travelers with cars. The open-air bath is particularly favored for its spacious setting and stunning views of the sky, contributing to a relaxing experience.
Dining at the hotel is a highlight, with breakfast and dinner receiving positive feedback for their use of local and traditional ingredients. Guests savor the opportunity to try Gunma specialties, appreciating the tasty breakfast options and the substantial, authentic kaiseki dinners. While some note a lack of variety and attentiveness in service, most find the meals satisfying and well-priced.
Rooms are described as spacious and clean, offering a comfortable blend of Japanese and Western styles. However, the hotel shows signs of aging, with outdated facilities and occasional unpleasant smells reported. Cleanliness in certain areas is commendable despite the aged atmosphere, though maintenance issues like peeling paint and dusty carpets are noted.
The staff receives consistent praise for their excellent service and hospitality, contributing to a pleasant overall stay. Polite, friendly, and attentive, they enhance the guest experience, particularly through the helpful shuttle service. Wi-Fi service, however, is an area needing improvement, with reports of slow speeds and connection difficulties.
Beds receive mixed feedback, with guests appreciating the comfort of futons, though some find them hard and thin. Additional padding or futons could enhance comfort. The resort offers a traditional Japanese sleeping experience, but room specifics might be worth checking for added comfort.
Overall, Kusatsu-onsen Hotel Resort is an affordable option, offering several amenities despite its need for renovation in certain areas. The competitive pricing attracts budget-conscious travelers, while positive aspects like location, dining, and staff service contribute to an enjoyable stay. With attention to modernization and maintenance, the resort's appeal could be significantly enhanced.
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