5-Star HotelSummary of reviews related to the '5 Star' categorySapphire House Antwerp, Autograph Collection, presents itself with a luxurious appearance and beautiful, comfortable interiors. Guests have highlighted the well-maintained and lovely seating areas, which contribute to a very pleasant stay. The hotel's location is praised for being very good, adding convenience to its list of positive attributes. Rooms are noted to be nice and clean, enhancing the overall comfort.
However, opinions diverge significantly when it comes to the hotel living up to its five-star rating. Many guests feel that various aspects, particularly service and breakfast, do not meet five-star standards. Service at check-in and in the evening bar has room for improvement with some guests pointing out a lack of professionalism and attentiveness. Additionally, the vegan-only breakfast offered lacks variety and fails to satisfy expectations for a high-end hotel.
There are comments about relatively new staff and staff shortages, which might contribute to the inconsistent service quality. Some feel the price is not justified by the level of service and amenities provided. While the luxurious environment and good location are appreciated, many believe the hotel falls short of delivering the full five-star experience they anticipated.
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