Info
Summary of reviewsThe Castle Hotel receives consistent praise for its strategic location, perched near major highways and transport hubs, making it an excellent choice for both short-term and extended stays. Proximity to essential services such as markets, malls, restaurants and government offices adds to its appeal. Guests enjoy the peaceful atmosphere with stunning views and easy access to Amman’s attractions, especially for those traveling by car or taxi.
The breakfast at the hotel garners mixed feedback but generally impresses with its traditional Jordanian flavors and healthy options, although some guests call for greater variety and quality improvements. Dinner receives positive remarks, especially for the Italian dishes prepared by Chef Mohamed, although some feel the lunch menu could be more varied.
The rooms are often described as spacious, comfortable and well-equipped with particular praise for the family-sized accommodations. While some guests report issues with cleanliness and maintenance, the general sentiment is that the rooms offer modern amenities and appealing furnishings.
Cleanliness in the hotel is mostly commendable with many guests highlighting the tidiness and spaciousness of both the rooms and common areas. However, occasional lapses in detailed cleaning are noted, albeit mitigated by the helpful and cooperative staff.
Speaking of staff, they are frequently lauded for their kindness, professionalism and exemplary service. Specific staff members, such as Sanaa, Hamdan and Abu Mahmoud, receive individual praise, enhancing the guest experience with their respectful and assistive demeanor.
The Wi-Fi service at The Castle Hotel is generally reliable and fast, suitable for various online activities despite some reported inconsistencies. Parking options are plentiful and free, making it convenient for guests, although shading and space availability might be issues at times.
Families find the hotel’s environment welcoming and tranquil with suitable accommodations and family-friendly areas. The staff’s warm and supportive nature further enhances the family-friendly atmosphere.
Amenities such as comfortable beds and large televisions contribute to the value offered by The Castle Hotel, even though maintenance and cleanliness improvements are occasionally necessary. Business travelers benefit from the hotel's prime location within the business center, professional service and business-friendly facilities, making it a practical choice for work-related travel.
The hotel is also commended for its accessibility features, ensuring a comfortable stay for guests with disabilities and families. Overall, The Castle Hotel stands out as a good value three-star option in Amman, praised for its excellent service, strategic location and commendable amenities.
Show moreRead review summaries for all categories
Categories
