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Summary of reviewsThe Best Inn & Suites is highly regarded for its convenient and accessible location, making it a favored choice for travelers attending events at the Tinley convention center or those commuting via the nearby highway. Its proximity to downtown Chicago and various restaurants further enhances the guest experience. The professionalism and helpfulness of the staff significantly contribute to a comfortable stay, offering a level of service that adds warmth to the hotel's clean and competitively-priced environment.
While the breakfast experience offers fresh and tasty options for some, there are mixed reviews regarding its variety and availability, particularly on weekends. Nevertheless, the free parking is seen as a valued addition for guests.
Room experiences are generally comfortable, featuring a beautiful and cozy layout with new laminate flooring. The large beds are appreciated for their comfort, providing a restful environment. Despite this, the rooms face challenges with humidity, cleanliness, and maintenance, revealing areas needing improvement. The presence of mold, outdated bedding, and inadequate basic amenities highlight a need for better housekeeping and upkeep of facilities.
Cleanliness in some areas, notably bathrooms and flooring, receives praise, though issues such as dirt on floors and soap scum in showers indicate inconsistency. The attentive and accommodating staff are acknowledged for enhancing the overall experience despite these challenges.
Although the staff at The Best Inn & Suites generally receive overwhelmingly positive feedback for their friendliness and professionalism, enhancing the guest experience through efficient and courteous service, consistency remains an area for improvement. Overall, the hotel provides a promising experience but could benefit from addressing maintenance and service issues to fully meet guest expectations.
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