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5-Star Hotels with Heated Pool in Cancun
25 HOTELS IN AND AROUND CANCUNMost popular user searches in Cancun: hotels for adults only.
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Summary of reviews
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is a fantastic resort that offers a great vacation experience. The French and Brazilian restaurants are highly recommended with amazing food and excellent service. The rooms are spacious and versatile with great views and comfortable beds. The staff is friendly, welcoming and amazing, providing excellent service throughout. The lovely pools are a highlight with multiple features like slides and cabanas. Although there were occasional complaints about dirty areas, overall, the resort is clean and beautiful. With exceptional room service and hospitable staff, guests can enjoy a relaxing stay at this resort.
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Pool
Infinity Pool
Heated Pool
Children's Pool
Pool Water Slide
Water Park
Lazy River
Outdoor Pool
5 Star
Beachfront
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Summary of reviews
Overall, Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive is a top-notch hotel that provides guests with exceptional facilities and services. The luxurious atmosphere, friendly and professional staff, high-quality food and beautifully-decorated rooms make for a truly relaxing and enjoyable vacation. The hotel's restaurants are all rated 5 stars and the pizza place near the pool is a must-try for foodies. While the hotel may be pricier than other options in the area, it's worth every penny for the five-star stay. Cancun visitors looking for the best all-inclusive resort in the hotel zone should definitely consider Breathless Cancun Soul Resort & Spa.
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5 Star
Pool
Infinity Pool
Heated Pool
Rooftop Pool
Panoramic View Pool
Pool Swim Up Bar
Outdoor Pool
Luxury
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Live Aqua Beach Resort Cancun, an adults-only paradise, offers guests a sensory journey filled with aromas, flavors, colors, sounds and textures. The resort's picturesque sea views and in-room aromatherapy menus ensure relaxation, while its diverse gastronomic offerings cater to various dietary preferences, ranging from traditional Mexican cuisine to gourmet dining. Recognized for its exceptional concept, the resort has earned numerous accolades. Guests can enjoy amenities such as the serene Feel Harmony Spa, complimentary Wi-Fi, digital check-in and a digital concierge named Lexi. The pet-friendly resort also welcomes dogs and provides a special kit for them. Rooms are designed for personalized comfort, allowing guests to adjust lighting, scents and music, with options like Premium Garden View and Premium Ocean View rooms for unique sensory experiences and stunning views.
Summary of reviews
Live Aqua Cancun - Adults Only - All-Inclusive is a top-notch, all-inclusive resort that offers exceptional facilities and services. The property boasts seven pools and hot tubs, high-quality restaurants and spacious rooms that guests love. The staff, especially Marco, is friendly and provides superb service. The location is also praised by guests. Although some have criticized that it is not a true five-star hotel, the majority of reviews are overwhelmingly positive, making Live Aqua a great choice for a luxurious, all-inclusive vacation. Many guests plan to return to make it an annual vacation.
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5 Star
Pool
Infinity Pool
Heated Pool
Outdoor Pool
Luxury
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Summary of reviews
If you're after a luxurious experience that ticks all the boxes, look no further than Atelier Playa Mujeres- Adults Only - All Inclusive Resort. Guests have nothing but praise for the hotel with particular emphasis on its beautiful design, exceptional services and high-quality rooms. While the food is decent, the service is of a five-star standard, making dining a pleasure. In short, if you're seeking a top-notch stay in Cancun, Atelier Playa Mujeres is the perfect choice.
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5 Star
Pool
Heated Pool
Outdoor Pool
Beachfront
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5 Star
Pool
Heated Pool
Outdoor Pool
Honeymoon
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Summary of reviews
The Grand Hotel Cancun- Managed by Kempinski provides an exceptional hotel experience. The level of cleanliness is unrivaled with installations and facilities maintained to immaculate standards. The staff is praised for being friendly, helpful and going above and beyond to ensure guests have a pleasurable stay. The hotel director and Ladies in Red are commended for their kindness and attentiveness. The beach service is also commendable with staff readily available to attend to guests' needs. The restaurant staff provides fantastic dining experiences and room service is impeccable. Overall, the hotel provides a peaceful and private retreat for those seeking a high-quality vacation.
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5 Star
Pool
Heated Pool
Panoramic View Pool
Outdoor Pool
Gym
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Summary of reviews
Dreams Vista Cancun Golf & Spa Resort is a modern and luxurious hotel located in a great touristy area, close to activities and with boat transportation to shopping at Puerta Cancun. The breakfast options are fantastic with the World Café buffet being a particular favorite among guests. The dinner options are mixed with some restaurants having a better selection of food than others. The rooms are spacious, clean and offer breathtaking views of the ocean and surrounding areas. The hotel is also known for its top-notch cleanliness and friendly and efficient staff. The spa experience is highly recommended and the pool area is excellent with fantastic poolside drinks. The beach area is small but decent and the hotel is perfect for families with children, offering a waterpark, slides, a kids club and babysitting services. The rooftop pool is amazing with stunning views and attentive wait staff. Overall, Dreams Vista Cancun Golf & Spa Resort is a luxurious and unforgettable experience that guests cannot wait to return to.
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5 Star
Pool
Infinity Pool
Heated Pool
Rooftop Pool
Panoramic View Pool
Outdoor Pool
Beachfront
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Summary of reviews
Altitude at Krystal Grand Cancun - All Inclusive receives glowing reviews for its prime location, luxurious amenities, and exceptional service. Situated in the heart of Cancun's Hotel Zone, the hotel offers easy access to nightlife, shops, and entertainment, while providing a serene beachside escape with stunning ocean views. Guests frequently praise the beautiful Altitude Tower rooms for their comfort and spectacular views, contributing to a peaceful and restful stay. Cleanliness is a standout feature, with both rooms and communal areas maintained meticulously by the attentive housekeeping staff.
The dining experience is generally positive, with breakfast and à la carte dinners receiving commendations for quality and service. The Italian, Grill, and Asian restaurants are highlighted for their delicious offerings, though securing reservations can be challenging due to their popularity. While the buffet options meet general satisfaction, they occasionally fall short in variety. On the all-inclusive front, guests appreciate the value offered by the resort, including access to a Starbucks café and a VIP package for an upgraded experience.
The hospitality from the staff consistently enhances the vacation experience, with individuals like Janer being singled out for their exceptional service. Pool facilities, including an exclusive infinity pool for Altitude Tower guests, are well-received for their beauty and the quality of service from poolside staff. Despite the pools being on the colder side, they remain a hit with both adults and families. The beach is praised for its cleanliness, tranquil setting, and gentle waves, making it a favored spot over other local beaches.
In summary, Altitude at Krystal Grand Cancun stands out as an ideal destination for visitors seeking a balance of relaxation and excitement, supported by a dedicated staff and a beautiful beachfront locale. While there are areas for improvement, such as dinner reservation systems and buffet variety, the overall experience is one of comfort and delight, leaving visitors with memorable stays.
The dining experience is generally positive, with breakfast and à la carte dinners receiving commendations for quality and service. The Italian, Grill, and Asian restaurants are highlighted for their delicious offerings, though securing reservations can be challenging due to their popularity. While the buffet options meet general satisfaction, they occasionally fall short in variety. On the all-inclusive front, guests appreciate the value offered by the resort, including access to a Starbucks café and a VIP package for an upgraded experience.
The hospitality from the staff consistently enhances the vacation experience, with individuals like Janer being singled out for their exceptional service. Pool facilities, including an exclusive infinity pool for Altitude Tower guests, are well-received for their beauty and the quality of service from poolside staff. Despite the pools being on the colder side, they remain a hit with both adults and families. The beach is praised for its cleanliness, tranquil setting, and gentle waves, making it a favored spot over other local beaches.
In summary, Altitude at Krystal Grand Cancun stands out as an ideal destination for visitors seeking a balance of relaxation and excitement, supported by a dedicated staff and a beautiful beachfront locale. While there are areas for improvement, such as dinner reservation systems and buffet variety, the overall experience is one of comfort and delight, leaving visitors with memorable stays.
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5 Star
Pool
Heated Pool
Pool Swim Up Bar
Outdoor Pool
Beach
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5 Star
Pool
Heated Pool
Outdoor Pool
Golf
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Summary of reviews
In general, guests have had a fantastic experience at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive. The pools are particularly noteworthy with swim up rooms providing a luxurious and unique atmosphere. The clear water and adults-only areas contribute to a serene and relaxing environment with lively activities adding to the entertainment. The nearby beaches also provide plenty of options for water play. While some guests have reported mandatory fees for certain pool areas and occasional loud music, these are minor inconveniences in the grand scheme of things. Ultimately, guests commonly recommend Turquoize at Hyatt Ziva Cancun for its excellent pools as a standout feature of their stay.
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5 Star
Pool
Infinity Pool
Heated Pool
Panoramic View Pool
Outdoor Pool
Luxury
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Summary of reviews
Krystal Grand Cancun garners largely positive reviews, particularly for its exceptional location. Positioned right on the beautiful beachfront in Cancun’s hotel zone, the hotel offers picturesque ocean views and easy access to serene beaches. Guests find it highly convenient due to its proximity to restaurants, bars, nightclubs, shops and famous nightlife hotspots like Coco Bongo. Despite being close to the vibrant nightlife, the hotel zone ensures a calm beach experience. Its central placement also makes it suitable for both leisure and business travelers, offering significant value for money.
The breakfast offerings receive praise for their variety and quality with guests enjoying a diverse buffet that includes fresh fruits, yogurts, hotcakes, waffles, meats and typical Mexican dishes. The dining setting, enhanced by beautiful views, adds to the experience. Although there are mentions of repetitive choices over longer stays and some operational issues, the overall sentiment towards breakfast is positive.
Dinner at the hotel features a range of cuisines with the Italian and international restaurants standing out for their quality. However, the reservation process and service speed are common issues with some guests facing lengthy waits and challenges in securing dining slots. Buffet dining experiences are mixed with inconsistent food quality and a lack of Mexican cuisine options within the hotel prompting some guests to dine elsewhere.
The rooms are appreciated for their spaciousness, cleanliness and beautiful sea views, particularly those in the Altitude Towers. Nevertheless, common complaints include outdated furnishings, maintenance issues, noise disturbances and occasional unpleasant smells. Guests also note problems with lighting and bedding comfort.
Cleanliness is a strong point with many guests describing the rooms and common areas as spotless and well-maintained. However, there are occasional mentions of maintenance problems and minor housekeeping lapses.
The staff at Krystal Grand Cancun are often praised for their friendliness and attentiveness. Notable mentions include specific employees who went above and beyond to enhance the guest experience. However, the reception and front desk staff occasionally receive mixed reviews for efficiency and demeanor, along with a few reports of inconsistent service in the restaurants.
The WiFi service is generally reliable and strong, providing good connectivity throughout the hotel, including rooms and common areas. Some guests face minor connectivity issues, but the overall feedback is positive.
The Wellness Spa adds a touch of relaxation with well-received treatment options and a clean environment. Despite some comments on pricing and operational hiccups, the spa contributes positively to the overall guest experience.
The pool facilities cater well to both families and adults with a variety of well-designed pools, including an infinity pool with stunning sea views. Child-friendly and adults-only pool options are available, although maintenance issues and occasional towel shortages are noted. Despite these concerns, the poolside services and ambiance are generally well-regarded.
The beachfront location is frequently highlighted as a key attraction with guests enjoying the expansive, clean and well-maintained private beach area. The accessibility and setup, complete with beach beds and umbrellas, receive high marks, although securing a spot early is recommended. The gentle waves and friendly beach bar service enhance the relaxing beach experience.
Parking at the hotel offers mixed experiences. While the security and ample free parking are appreciated, limited parking spaces and occasional extra costs present challenges.
Krystal Grand Cancun stands out for its prime location, beachfront access and accommodating staff, making it a favorable choice for many travelers seeking a blend of convenience, relaxation and entertainment in Cancun.
The breakfast offerings receive praise for their variety and quality with guests enjoying a diverse buffet that includes fresh fruits, yogurts, hotcakes, waffles, meats and typical Mexican dishes. The dining setting, enhanced by beautiful views, adds to the experience. Although there are mentions of repetitive choices over longer stays and some operational issues, the overall sentiment towards breakfast is positive.
Dinner at the hotel features a range of cuisines with the Italian and international restaurants standing out for their quality. However, the reservation process and service speed are common issues with some guests facing lengthy waits and challenges in securing dining slots. Buffet dining experiences are mixed with inconsistent food quality and a lack of Mexican cuisine options within the hotel prompting some guests to dine elsewhere.
The rooms are appreciated for their spaciousness, cleanliness and beautiful sea views, particularly those in the Altitude Towers. Nevertheless, common complaints include outdated furnishings, maintenance issues, noise disturbances and occasional unpleasant smells. Guests also note problems with lighting and bedding comfort.
Cleanliness is a strong point with many guests describing the rooms and common areas as spotless and well-maintained. However, there are occasional mentions of maintenance problems and minor housekeeping lapses.
The staff at Krystal Grand Cancun are often praised for their friendliness and attentiveness. Notable mentions include specific employees who went above and beyond to enhance the guest experience. However, the reception and front desk staff occasionally receive mixed reviews for efficiency and demeanor, along with a few reports of inconsistent service in the restaurants.
The WiFi service is generally reliable and strong, providing good connectivity throughout the hotel, including rooms and common areas. Some guests face minor connectivity issues, but the overall feedback is positive.
The Wellness Spa adds a touch of relaxation with well-received treatment options and a clean environment. Despite some comments on pricing and operational hiccups, the spa contributes positively to the overall guest experience.
The pool facilities cater well to both families and adults with a variety of well-designed pools, including an infinity pool with stunning sea views. Child-friendly and adults-only pool options are available, although maintenance issues and occasional towel shortages are noted. Despite these concerns, the poolside services and ambiance are generally well-regarded.
The beachfront location is frequently highlighted as a key attraction with guests enjoying the expansive, clean and well-maintained private beach area. The accessibility and setup, complete with beach beds and umbrellas, receive high marks, although securing a spot early is recommended. The gentle waves and friendly beach bar service enhance the relaxing beach experience.
Parking at the hotel offers mixed experiences. While the security and ample free parking are appreciated, limited parking spaces and occasional extra costs present challenges.
Krystal Grand Cancun stands out for its prime location, beachfront access and accommodating staff, making it a favorable choice for many travelers seeking a blend of convenience, relaxation and entertainment in Cancun.
Categories
5 Star
Pool
Heated Pool
Children's Pool
Pool Swim Up Bar
Outdoor Pool
Luxury
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5 Star
Pool
Heated Pool
Outdoor Pool
Beachfront
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Summary of reviews
Riu Palace Peninsula - All Inclusive, located in Cancun, receives extensive praise for its exceptional positioning. Nestled in a serene area yet close enough to the city's bustling spots, it offers guests the best of both worlds with easy access to downtown, shopping centers and nightlife via a nearby bus stop. The strategic beachfront location and proximity to a beautiful, calm-water beach sheltered by Isla Mujeres add to its allure, enhanced by stunning room views of sunrises and sunsets.
The hotel stands out for its breakfast, frequently highlighted as a delightful start to the day thanks to its varied and high-quality offerings, including fresh fruits, custom cooking stations and superb service. Despite occasional long lines and organizational issues, breakfast remains a significant highlight.
Dinner experiences are also well-received with a variety of on-site restaurants offering diverse cuisines ranging from Mexican to Japanese, Italian, Caribbean and French. The buffet is particularly popular, noted for its completeness and variety, despite some criticisms about specific dishes or limited vegetarian options. The attentive and courteous service in dining areas enhances the overall experience.
Rooms are spacious and come with stunning ocean views, maintaining a high standard of cleanliness. However, guests have noted areas for improvement, particularly concerning outdated decor and occasional maintenance issues. Despite these critiques, the soundproofed environment and useful amenities such as coffee makers and a well-stocked mini-bar are appreciated.
The hotel impresses with its cleanliness, upheld across all areas including rooms, pools and common areas. The dedication of the cleaning staff, continually maintaining the hotel in pristine condition, is recognized and valued by guests.
Highly praised staff significantly contribute to the positive guest experience at Riu Palace Peninsula, frequently described as friendly, attentive and helpful. Though minor inconsistencies with some reception staff were noted, the overall reception of the staff is overwhelmingly positive.
Free WiFi availability is appreciated, though performance can be inconsistent, particularly around the pool area. The spa services, particularly massages, receive positive feedback, although some critiques regarding jacuzzi functionality and lighting were mentioned.
The pool facilities are another standout feature with a variety of options including both heated and unheated pools and a bar pool. The pools’ cleanliness and the attentive service around them are frequently highlighted, despite minor drawbacks like crowded areas or uncomfortable lounge chairs.
The beach, noted for its cleanliness, facilities and warm, calm waters, is a serene and attractive feature. While smaller and occasionally rocky, it provides a peaceful environment with free activities like kayaking and snorkeling, making it ideal for relaxation.
Parking options are generally appreciated with the availability of on-site and underground parking benefiting from hotel security. However, the space can be limited at times.
Families find plenty of activities suited for kids, enhancing the hotel's reputation as a family-friendly option, though some note that amenities can sometimes lack a strong family focus.
Overall, Riu Palace Peninsula - All Inclusive stands out for its excellent location, satisfying culinary experiences, clean and spacious rooms, impressive pool and beach areas and a dedicated staff, making it a desirable choice for visitors to Cancun.
The hotel stands out for its breakfast, frequently highlighted as a delightful start to the day thanks to its varied and high-quality offerings, including fresh fruits, custom cooking stations and superb service. Despite occasional long lines and organizational issues, breakfast remains a significant highlight.
Dinner experiences are also well-received with a variety of on-site restaurants offering diverse cuisines ranging from Mexican to Japanese, Italian, Caribbean and French. The buffet is particularly popular, noted for its completeness and variety, despite some criticisms about specific dishes or limited vegetarian options. The attentive and courteous service in dining areas enhances the overall experience.
Rooms are spacious and come with stunning ocean views, maintaining a high standard of cleanliness. However, guests have noted areas for improvement, particularly concerning outdated decor and occasional maintenance issues. Despite these critiques, the soundproofed environment and useful amenities such as coffee makers and a well-stocked mini-bar are appreciated.
The hotel impresses with its cleanliness, upheld across all areas including rooms, pools and common areas. The dedication of the cleaning staff, continually maintaining the hotel in pristine condition, is recognized and valued by guests.
Highly praised staff significantly contribute to the positive guest experience at Riu Palace Peninsula, frequently described as friendly, attentive and helpful. Though minor inconsistencies with some reception staff were noted, the overall reception of the staff is overwhelmingly positive.
Free WiFi availability is appreciated, though performance can be inconsistent, particularly around the pool area. The spa services, particularly massages, receive positive feedback, although some critiques regarding jacuzzi functionality and lighting were mentioned.
The pool facilities are another standout feature with a variety of options including both heated and unheated pools and a bar pool. The pools’ cleanliness and the attentive service around them are frequently highlighted, despite minor drawbacks like crowded areas or uncomfortable lounge chairs.
The beach, noted for its cleanliness, facilities and warm, calm waters, is a serene and attractive feature. While smaller and occasionally rocky, it provides a peaceful environment with free activities like kayaking and snorkeling, making it ideal for relaxation.
Parking options are generally appreciated with the availability of on-site and underground parking benefiting from hotel security. However, the space can be limited at times.
Families find plenty of activities suited for kids, enhancing the hotel's reputation as a family-friendly option, though some note that amenities can sometimes lack a strong family focus.
Overall, Riu Palace Peninsula - All Inclusive stands out for its excellent location, satisfying culinary experiences, clean and spacious rooms, impressive pool and beach areas and a dedicated staff, making it a desirable choice for visitors to Cancun.
Categories
5 Star
Pool
Heated Pool
Outdoor Pool
Beachfront
$
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Summary of reviews
Marriott Cancun, An All-Inclusive Resort, enjoys an excellent reputation among guests, particularly for its prime beachfront location providing direct access to clear waters and stunning ocean views. The vibrant surrounding area is modern and secure, offering conveniences such as dining options, a McDonald's, a pharmacy and a gas station. The resort itself is spacious and luxurious, characterized by high standards of cleanliness and comfort, making it an ideal beachside escape.
The breakfast offerings are a highlight, often described as wonderful and fabulous with a wide variety of delicious options. The buffet breakfast, praised for its quality, is considered one of the best by many guests, though some mentioned the high price and the lack of inclusion in the room rate. Nevertheless, the breakfast experience remains a standout feature. Dinner at the resort also receives positive reviews for its excellent restaurant choices and tasty food, particularly the venue by the pool, La Isla. Although some found the selection limited and prices high, the overall food quality and dining convenience earned praise.
Rooms at Marriott Cancun are praised for their spaciousness, comfort and cleanliness. Oceanfront rooms with large balconies and amazing views are particularly well-regarded. While some guests found the decor slightly outdated and the beds in double rooms small, the general consensus highlights the upkeep and comfort of the rooms. The resort's facilities are modern and well-maintained with the layout and amenities contributing to a pleasant stay.
Cleanliness is a consistent strength with guests noting the hotel's well-maintained, modern and comfortable environment. The friendly and helpful staff further enhance the stay, providing exceptional service that often goes above and beyond expectations. Though there was a minor issue reported at check-in, the overall sentiment is overwhelmingly positive.
The pool area is another frequently praised feature, described as wonderful and well-maintained, offering stunning views and additional amenities like a hot tub. Although accessing the pool and beach may require a bit of walking, the cleanliness and enjoyment of these areas stand out.
The beach, described as beautiful and clean with breathtaking blue waters, is a significant draw for guests. Despite occasional issues with seaweed and choppy waters, the resort's efforts to maintain the beach's cleanliness are appreciated, making it a serene and exclusive experience.
Beds at the resort receive high marks for comfort, contributing to quality sleep for most guests. Some noted the queen beds felt small, but overall, comfort is a standout feature. Although the all-inclusive package may not be fully comprehensive, the resort's staff, amenities and the $50 nightly credit offer considerable benefits. With minor improvements possible, Marriott Cancun remains a highly regarded destination for its blend of service, location and facilities.
The breakfast offerings are a highlight, often described as wonderful and fabulous with a wide variety of delicious options. The buffet breakfast, praised for its quality, is considered one of the best by many guests, though some mentioned the high price and the lack of inclusion in the room rate. Nevertheless, the breakfast experience remains a standout feature. Dinner at the resort also receives positive reviews for its excellent restaurant choices and tasty food, particularly the venue by the pool, La Isla. Although some found the selection limited and prices high, the overall food quality and dining convenience earned praise.
Rooms at Marriott Cancun are praised for their spaciousness, comfort and cleanliness. Oceanfront rooms with large balconies and amazing views are particularly well-regarded. While some guests found the decor slightly outdated and the beds in double rooms small, the general consensus highlights the upkeep and comfort of the rooms. The resort's facilities are modern and well-maintained with the layout and amenities contributing to a pleasant stay.
Cleanliness is a consistent strength with guests noting the hotel's well-maintained, modern and comfortable environment. The friendly and helpful staff further enhance the stay, providing exceptional service that often goes above and beyond expectations. Though there was a minor issue reported at check-in, the overall sentiment is overwhelmingly positive.
The pool area is another frequently praised feature, described as wonderful and well-maintained, offering stunning views and additional amenities like a hot tub. Although accessing the pool and beach may require a bit of walking, the cleanliness and enjoyment of these areas stand out.
The beach, described as beautiful and clean with breathtaking blue waters, is a significant draw for guests. Despite occasional issues with seaweed and choppy waters, the resort's efforts to maintain the beach's cleanliness are appreciated, making it a serene and exclusive experience.
Beds at the resort receive high marks for comfort, contributing to quality sleep for most guests. Some noted the queen beds felt small, but overall, comfort is a standout feature. Although the all-inclusive package may not be fully comprehensive, the resort's staff, amenities and the $50 nightly credit offer considerable benefits. With minor improvements possible, Marriott Cancun remains a highly regarded destination for its blend of service, location and facilities.
Categories
5 Star
Pool
Heated Pool
Outdoor Pool
Beachfront
$
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Summary of reviews
Moon Palace The Grand Cancun All Inclusive is widely celebrated for its serene and picturesque environment that captivates guests with its beautifully maintained grounds and appealing location. Despite the beach lacking the typical blue hues of Cancun, it remains clean, enhancing the overall charm of the setting. The resort excels in providing a diverse dining experience, with exceptional restaurants like the steakhouse and Jade enjoying top commendations. While there may be challenges in securing reservations and occasional slow service, the culinary offerings remain a highlight, satisfying varied palates.
Guest accommodations feature spacious and well-equipped rooms, adding comfort to the stay with modern amenities, though not all rooms offer ocean views. Some visitors encounter issues such as room quality disparities, thin walls, and maintenance concerns, but overall comfort and cleanliness prevail, supported by the property's commendable cleanliness and ambiance. Although isolated reports indicate room and common area cleanliness issues, the standard is generally high, complementing the well-arranged setting.
The staff at Moon Palace is collectively praised for their attentiveness and friendliness, contributing significantly to the guest experience. While some variability in service exists, the commitment to excellence largely enhances visitor satisfaction. Diverse pool facilities cater to families seeking aquatic fun, including a water park and various activities that delight children and parents alike. Despite occasional shortcomings such as limited towel availability, pools and adjacent facilities receive positive remarks.
Families find Moon Palace The Grand Cancun particularly accommodating, with tailored facilities like a comprehensive kids club featuring a water park and daycare services ensuring entertainment for all ages. The resort's family-friendly atmosphere, bolstered by myriad activities and varied dining options, establishes it as an ideal vacation destination for families seeking memorable experiences during their stay.
Guest accommodations feature spacious and well-equipped rooms, adding comfort to the stay with modern amenities, though not all rooms offer ocean views. Some visitors encounter issues such as room quality disparities, thin walls, and maintenance concerns, but overall comfort and cleanliness prevail, supported by the property's commendable cleanliness and ambiance. Although isolated reports indicate room and common area cleanliness issues, the standard is generally high, complementing the well-arranged setting.
The staff at Moon Palace is collectively praised for their attentiveness and friendliness, contributing significantly to the guest experience. While some variability in service exists, the commitment to excellence largely enhances visitor satisfaction. Diverse pool facilities cater to families seeking aquatic fun, including a water park and various activities that delight children and parents alike. Despite occasional shortcomings such as limited towel availability, pools and adjacent facilities receive positive remarks.
Families find Moon Palace The Grand Cancun particularly accommodating, with tailored facilities like a comprehensive kids club featuring a water park and daycare services ensuring entertainment for all ages. The resort's family-friendly atmosphere, bolstered by myriad activities and varied dining options, establishes it as an ideal vacation destination for families seeking memorable experiences during their stay.
Categories
5 Star
Pool
Heated Pool
Children's Pool
Pool Swim Up Bar
Pool Water Slide
Pool Lap Lanes
Water Park
Outdoor Pool
Beachfront
$
Info
Summary of reviews
Fiesta Americana Condesa Cancun - All Inclusive is a luxurious 5-star hotel located on the beautiful Cancun beachfront. The location is ideal for relaxation, exploration and convenience with direct access to the beach and pool. The breakfast buffet offers a great variety of quality options with special praise going to the Mexicana restaurant and steak house. The dinner experience is exceptional with high-quality food and service, except for some disappointing restaurants like the Thai one. The rooms are comfortable with stunning ocean views, although some could use improvements. The hotel is immaculately clean with attentive staff who go above and beyond to ensure guests have an unforgettable stay. The pool and beach area are stunning with ample seating options and warm water. The hotel is family-friendly and provides an excellent all-inclusive experience with good food, great service and plenty to do. While there are a few negative comments, overall guests highly recommend Fiesta Americana Condesa Cancun - All Inclusive for its exceptional facilities, friendly staff and excellent value for money.
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5 Star
Pool
Heated Pool
Pool Water Slide
Outdoor Pool
Beachfront
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5 Star
Pool
Heated Pool
Outdoor Pool
Romantic
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Categories
5 Star
Pool
Heated Pool
Outdoor Pool
All-Inclusive Packages
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5 Star
Pool
Heated Pool
Outdoor Pool
Luxury
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