4-Star HotelSummary of reviews related to the '4 Star' categoryActa Sant Just claims a 4-star rating, but numerous reviews suggest it falls short of such standards. Guests have frequently mentioned that the hotel feels more like a 2 or 3-star establishment at best. There are consistent complaints about the cleanliness and maintenance with mentions of broken and cracked bathroom tiles, very dirty rooms and average to poor cleaning standards.
The overall appearance and facilities of the hotel are described as outdated and worn out with visible signs of wear and tear. This lack of upkeep extends to understaffed service, where the level of service does not match what one would expect from a 4-star hotel. Essential amenities like towels were sometimes missing and there was a noted deficiency in supplies, such as having only one bottle of shower gel for a 4-star rated room.
Breakfast options did not fare well either, often described as very poor with little variety. During COVID times, many guests noted a lack of appropriate health and safety measures, which was concerning. The noise levels during the night further detracted from the overall comfort expected from a hotel of this category.
In summary, Acta Sant Just is frequently critiqued for not meeting the expectations of a 4-star hotel in terms of facilities, services and maintenance. The consensus among reviews suggests it may be more appropriately rated as a 2-3 star hotel.
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