Family Friendly HotelSummary of reviews related to the 'Family' categoryOrchid Epsom; Sure Hotel Collection by Best Western caters well to families, making it a recommended choice for those traveling with children. The friendly and attentive staff are noted for their exemplary service, often going out of their way to make young guests feel special with thoughtful gestures like providing coloring books and pencils. The family rooms are spacious, comfortably accommodating two adults and two children, with some featuring a bath that adds convenience for families with toddlers. Additional amenities such as a cot are readily available upon request, ensuring a seamless stay.
The hotel is described as clean and well-serviced, contributing to a peaceful experience. The availability of breakfast room service adds flexibility to the morning routine, although managing breakfast with children can be challenging. Despite minor issues, such as room temperature and occasional furniture problems which were swiftly addressed, the overall stay is positively regarded. The hotel is strategically located next to a pub with helpful staff and good food, enhancing the experience. Families appreciate the considerate touches, like offering later checkouts when needed. Though some areas like room organization could improve, the hotel remains a favorable option for families seeking comfort and care during their travels.
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