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Summary of reviewsHotel Ayuí Resort & Spa Termal is celebrated for its extraordinary location, situated in a serene and verdant environment near the Ayuí Thermal Baths. Guests frequently commend the picturesque surroundings, describing it as a tranquil escape enveloped by nature, forests and wildlife such as peacocks. Its proximity to major attractions like the Thermal Water Park and Lake Salto Grande provides convenient access, making it an appealing spot for relaxation and rejuvenation.
Breakfast at the hotel receives mixed reviews. While several guests appreciate the delicious and plentiful offerings, particularly the croissants and the friendly staff, others feel the breakfast lacks variety, mentioning a shortage of fruits, cheese and cold cuts. Overall, improvements in variety and quality could enhance the breakfast experience.
Dining at the hotel's restaurant is largely praised. Guests find the meals delicious, well-prepared and offered at reasonable prices. Despite a somewhat limited menu, the food quality and attentive service from the restaurant staff make for a satisfying dining experience.
The hotel’s rooms offer a mixed bag; some guests appreciate the spacious, comfortable and clean environment with modern amenities like air conditioning, WiFi and hydromassage bathtubs. However, many guests report maintenance issues such as broken blinds, outdated decor and problems with cleanliness, including instances of spider webs and occasional insects. The mixed feedback indicates a need for considerable improvements in room upkeep and maintenance.
Cleanliness throughout the hotel also presents a mixed picture. While certain areas, like the game room and pool changing rooms, are noted for their cleanliness, several reviews highlight issues in the rooms including stained carpets and dirty tiles. These deficiencies suggest a need for better maintenance and consistent cleaning standards.
The staff at Hotel Ayuí Resort & Spa Termal receive substantial praise for their friendly, kind and attentive service. Guests particularly commend the restaurant staff for their exceptional service, although occasional issues with the reception staff and overall hotel management are noted. The commendable efforts of the staff significantly enhance the guest experience.
One notable drawback is the WiFi service, which is often reported as poor or nonexistent in rooms, being primarily available in the lobby area. For those needing consistent internet access, this can be a significant inconvenience.
The spa, often advertised as a key feature, appears to be non-functional, leaving guests disappointed. Furthermore, the thermal pools and water park, while highly appreciated when operational, frequently face issues with availability and maintenance, detracting from the overall experience.
On a more positive note, the hotel excels as a family-friendly destination, offering activities suitable for children, well-maintained family areas and easy access to nearby hot springs and water parks, enhancing the overall family vacation experience.
Beds at the hotel receive mixed feedback; while many guests find the double beds spacious and comfortable, opinions vary, suggesting inconsistencies in bed quality.
In summary, Hotel Ayuí Resort & Spa Termal shines with its outstanding location, friendly staff and family-friendly amenities, but falls short in room maintenance, breakfast variety, WiFi connectivity and the advertised spa services. Consistent improvements in these areas could significantly elevate the overall guest experience.
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