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Summary of reviewsThe ibis budget Newport boasts a notably advantageous location, particularly for those traveling via the M4 motorway, providing easy access to Newport and Cardiff. This strategic placement is ideal for business travelers with ample parking making arrivals stress-free. While it's a 30-minute walk from Newport's town center, the tranquil surroundings and minimal noise from the motorway make it a convenient spot for short stays, especially for those utilizing nearby amenities such as Tesco and Harvester.
The hotel's breakfast receives commendation for its variety and freshness, offering a satisfying continental selection that includes items like eggs, ham, cheese, fresh croissants and cereals. The friendly staff and value for money further enhance the breakfast experience, though some guests wished for a cooked breakfast option.
Room reviews are mixed with praise for cleanliness and comfort, particularly noting the lovely showers and comfortable beds. However, some guests find the rooms small and the decor outdated. Issues like low toilets, old mattresses and occasional noise from the motorway are mentioned. Despite these, the rooms are generally seen as meeting basic expectations for a budget hotel.
Cleanliness at the ibis budget Newport is often highlighted positively with many reporting a spotless environment and well-maintained facilities. Nevertheless, some reviews note occasional lapses in housekeeping, including dusty areas and unclean floors. Despite this, the overall impression is of a generally clean hotel.
The staff receives high praise for their helpfulness, friendliness and attentiveness, significantly contributing to a positive guest experience. Instances of exceptional customer service are frequently mentioned, underscoring the staff as a major asset to the hotel.
WiFi is consistently reliable and free, appreciated by guests for its strong and stable connection throughout the hotel. The parking facilities are largely adequate and convenient, though issues can arise during peak times with space availability and non-permit holders occupying disabled spaces.
Family travelers appreciate the hotel's location and friendly staff, though room size and lack of child-friendly amenities are common concerns. The ibis budget Newport is practical for short family stays but may lack space and comfort for larger families or longer visits.
Beds are generally comfortable with many guests noting good sleep quality thanks to clean and cosy bedding. Some concerns about mattress firmness and bed size exist, but overall satisfaction with sleep quality is high.
Accessibility features include dedicated disabled parking, functional lifts and supportive staff, though areas for improvement remain, such as ensuring all facilities are fully navigable for wheelchair users.
Finally, the ibis budget Newport is noted as a pet-friendly hotel, accommodating dogs for a small fee and offering nearby walking options. While a designated garden area is lacking, the hotel's atmosphere and services are appreciated by pet owners, making it a favorable choice for those traveling with dogs.
In summary, the ibis budget Newport meets the needs of budget-conscious travelers, offering clean, comfortable accommodations, friendly service and convenient amenities, though it may benefit from updates to room decor and size, as well as enhanced accessibility features.
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