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Summary of reviewsIndaiá Hotel Residence is frequently praised for its strategic and convenient location in São Carlos. Guests appreciate its proximity to local amenities, various restaurants, bars and transportation options like the bus station. It's also centrally located, making it easy to explore the city center and its attractions, including the nearby University of São Paulo and the Engineering School of São Carlos.
The breakfast offerings receive high marks for quality and variety, featuring items like cakes, breads, fruits, cereals, yogurts, cheeses and good quality coffee. While there are occasional suggestions for more variety, the consensus indicates a satisfying and enjoyable breakfast experience enhanced by attentive staff.
Rooms at Indaiá Hotel Residence are noted for being spacious and clean, equipped with essential amenities such as mini-bars, air conditioning and quality TV options. Beds are generally large and comfortable, supporting a good night's rest. However, there are some criticisms regarding the bathrooms, which could benefit from modernization and better maintenance. Enhanced cleaning and upkeep of rooms and amenities would further boost guest satisfaction.
Cleanliness is a recurring positive theme in reviews with many guests finding the rooms and common areas tidy and well-maintained. Despite this, there are occasional mentions of worn bed linens, outdated towels and minor issues like mold, which if addressed, could further improve the guest experience.
The hotel's staff consistently garners high praise for their friendliness, professionalism and attentiveness. Reception and service teams, including notable mentions for employees like Hugo and Fábio, contribute significantly to the positive impressions of guests, making the service a standout feature.
Internet connectivity generally meets guest expectations with good reliability for most applications. Some areas experience weak signals, but the option of cable internet in rooms helps mitigate this issue.
Parking availability is appreciated, though the design of parking areas is tight, creating challenges for maneuvering larger vehicles. The helpfulness of the staff in assisting with parking alleviates some of these difficulties.
Bed comfort is another positive aspect with large and cozy mattresses being highlighted. Some drawbacks include issues with old or worn-out linens and uncomfortable pillows, suggesting a need for renewal in these areas.
Overall, Indaiá Hotel Residence provides a comfortable and well-organized stay that aligns well with its three-star rating. It offers good value for money, especially for business travelers with practical amenities and a clean environment conducive to work needs. While certain facilities could benefit from updates, the hotel remains a solid choice for those looking for quality service in a central location.
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