Hotel with Swimming Pool Heated Pool Outdoor Pool Summary of reviews related to the 'Pool' categoryGamma by Fiesta Americana Xalapa Nubara offers a visually appealing pool within a beautiful garden setting, making it an attractive feature of the hotel. However, despite its charm and spacious size, guests frequently note that the pool requires significant maintenance and improvements to meet expectations. Many reviews highlight issues with cold water temperatures, despite the pool being advertised as heated. Unfortunately, the heating system appears to be out of service, and this has been a consistent disappointment for visitors hoping to enjoy a leisurely swim. Additionally, the pool's tiles are in disrepair, with some being broken, which has even resulted in accidents. Cleanliness of the pool is also a concern, with reports of dirty water and debris present at various times.
While the pool area shows potential for a great guest experience, these maintenance issues seem to detract from the overall enjoyment. Travelers frequently recommend enhancements, including fixing the tile and providing consistent heating, to elevate the pool experience. On a positive note, visitors are generally pleased with other hotel facilities, praising the cleanliness and ambiance. The hotel's staff is often described as friendly and attentive, though there's room for improvement in the pool area service. Extending pool hours beyond 7 PM and increasing staff presence could also enhance the guest experience. Overall, while the pool's aesthetics and potential are evident, targeted improvements in maintenance and comfort are necessary to fully capitalize on this feature. Show more
