5-Star HotelSummary of reviews related to the '5 Star' categoryGrand Hotel Therme has received mixed feedback regarding its five-star rating, facilities and services. Despite being marketed as a luxurious destination, several guests felt that the hotel fell short of five-star expectations. The food and the spa facilities were not up to the anticipated premium standards. Service issues were also a recurring theme with only a few staff members displaying the politeness expected in a top-tier establishment and some guests feeling that the overall service did not meet the acclaimed five-star level.
There were experiences that reflected what one might expect from a five-star restaurant, but these were sporadic. The disappointment was notable among visitors who expected a consistently high level of hospitality and service, common in a five-star rated hotel. Some guests suggested that the hotel's five-star rating might be inflated or not genuinely reflective of the service provided. Therefore, while there were commendable aspects of the hotel, the general consensus indicated that Grand Hotel Therme might not fully align with the high expectations set by its advertised five-star status.
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