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Summary of reviewsNormanton Park Hotel, Sure Hotel Collection by Best Western, provides a serene and picturesque retreat on the shores of Rutland Water. The breathtaking natural surroundings offer direct access to scenic lakeside paths perfect for leisurely walks and cycling. Its proximity to local attractions such as the historic Normanton Church, fishing spots and the town of Stamford adds to its appeal. Despite its tranquil setting, the hotel is conveniently accessible from the A1, making it a practical stopover for travelers.
The breakfast offerings receive a warm reception from guests who appreciate the variety and quality, including freshly cooked options and a delightful dining conservatory with views over Rutland Water. Many commend the service and the friendly, helpful staff. However, some guests pointed out service inconsistencies and occasional shortcomings in the buffet’s variety and service.
Dinner experiences are generally favorable with guests enjoying the quality and generous portions of meals, particularly the Sunday carvery. The friendly staff and pleasant dining atmosphere, often with captivating sunset views, enhance the dining experience. However, the limited and sometimes uninspiring menu, along with occasional service lapses, suggest room for improvement.
Rooms at the hotel are generally spacious, clean and comfortable, often boasting lovely views of Rutland Water or the well-maintained gardens. Despite many guests finding the accommodations to be luxurious and well-presented, some noted that certain rooms felt dated and in need of refurbishment. Recurring cleanliness concerns, such as dirty carpets and bathrooms, indicate a need for a more consistent housekeeping standard.
Staff at Normanton Park Hotel are praised for their friendliness, professionalism and attentiveness. Many reviewers highlight exemplary service at the reception and restaurant, contributing significantly to a positive guest experience. While guest-facing staff receive high marks, some guests mentioned a lack of engagement from the management team.
The hotel’s free Wi-Fi is praised for its reliability in public areas, though in-room connectivity can be inconsistent. Parking is described as convenient and ample with free and accessible spots near the hotel rooms, though improvements in organization and tidiness could enhance the experience.
Families find the hotel an excellent choice for gatherings and events due to its family-friendly atmosphere and facilities such as a children’s park. The hotel also receives high marks for the comfort of its beds, contributing to restful stays despite occasional issues with mattress quality or bed structures.
Overall, Normanton Park Hotel, while maintaining a solid three-star status, excels in providing a charming and hospitable stay with standout features such as its scenic location, friendly staff and clean accommodations. There is room for improvement, especially in maintaining consistent service quality and updating certain facilities, to fully align with higher standards.
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