The pool at Hotel Heldt receives mixed feedback from guests with a predominant sentiment of disappointment due to its closure. Many guests had specifically chosen the hotel for its pool facilities, only to find the pool and sauna areas closed upon arrival. This closure was largely attributed to the COVID-19 pandemic. Despite this, there were positive mentions of the hotel's pool facilities being nice and orderly when operational, as described on the website. The pool's extended closure, however, appeared to be a significant issue for many guests, affecting their overall experience at the hotel.