Accessible HotelThe hotel has accessible rooms equipped with wheel-in showers and vibrating fire alarms for guests with sensory impairments. A lift provides access to different floors, and assistance dogs are welcomed.
Show more
Summary of reviews related to the 'Accessible' categoryHoliday Inn Express Windsor, an IHG Hotel, demonstrates a commendable commitment to accessibility for guests with disabilities. The hotel features large accessible parking, wheelchair-friendly rooms and beds and a layout that facilitates easy access to the hotel premises and rooms. Many reviews highlighted the convenience of the location with quick access to the airport and major roads like the M4, as well as being a short walking distance from the town center and local attractions.
Guests mentioned that the hotel rooms are specifically designed to cater to wheelchair users and individuals with physical limitations and accessible rooms are available upon request. The decor is tasteful and caters to people from all walks of life, ensuring an inclusive environment. The cleanliness, tidiness and maintenance of the facilities are highly rated and the staff is noted for being polite, respectful and responsive.
However, some reviews pointed out areas for improvement, such as noise disturbances from delivery trucks early in the morning and the reception area being somewhat challenging to navigate. There were occasional mentions of limited parking and unclear parking fees. Despite these minor issues, the overall customer service was lauded and no major accessibility issues were reported, making it a viable option for travelers with disabilities.
Show moreRead review summaries for all categories