5-Star HotelSituated in the heart of Melbourne's CBD, Sofitel offers luxurious rooms and suites with panoramic city views from levels 36-50. The hotel provides a sophisticated atmosphere, exceptional dining options, and impeccable service.
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Summary of reviews related to the '5 Star' categorySofitel Melbourne On Collins offers a mix of opinions when it comes to its five-star rating. On one hand, the hotel earns high marks for its exceptional service, with staff from the doorman to the breakfast chef delivering a truly five-star experience. Many guests commend the well-appointed, modern rooms that are both luxurious and well-maintained, providing superb views and a comfortable stay. The hotel's classy ambiance, along with its impressive entrance and lobby, align with the expectations of a five-star luxury experience.
Additionally, the service is described as nothing short of excellent, making an indulgent and memorable stay a highlight for special occasions. Family visits are well-accommodated, leaving guests with much to appreciate.
However, not all aspects of the hotel meet the five-star standard. Some guests find the design of having the shower over the bath outdated for this level of accommodation. The hotel is also described as needing updates to its facilities, and the soundproofing in some rooms could be improved. Despite these criticisms, the overall pricing is considered reasonable for the amenities provided. The Sofitel Melbourne On Collins promises a true five-star service, even if certain areas fall short of that benchmark.
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