5-Star HotelThe 5-star Hotel serves an amazing buffet breakfast every morning; its guests can dine at the Relais Picasso restaurant or at the roof terrace La Terrazza Bramante.
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Summary of reviews related to the '5 Star' categoryBio Hotel Raphael - Relais & Châteaux has received several critiques from guests regarding its five-star rating and the overall standard of the facilities and services provided. Many reviewers commented that the hotel feels outdated and the service does not align with what is expected from a high-end establishment, often describing the staff as disorganized and inattentive. Several guests have mentioned that the hotel's eco and bio features are not clearly communicated, leading to confusion. Breakfast, in particular, has been a point of disappointment when considering the premium prices. Overall, despite its historic acclaim and attempts to upgrade, many believe the hotel falls short of the luxurious experience synonymous with five-star and Relais & Châteaux standards.
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