This hotel welcomes guests with disabilities and provides accessible rooms for their convenience. It also has a shower and toilet for disabled guests.
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Summary of reviews related to the 'Accessible' categoryKatarino SPA Hotel welcomes guests with disabilities, providing accessible rooms for their convenience. The hotel's facilities are designed in such a way that every guest, no matter their ability, can experience the unique beauty and exceptional wellness services on offer. Although there were no specific mentions of accessibility in some reviews, the absence of negative comments indicates that guests with disabilities were able to navigate the property with ease. The hotel is committed to serving all guests in the best possible way and ensuring that everyone feels welcome with superb comfort, entertainment and a warm hospitality experience. Show more
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Questionnaire
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms Please specify: Luxe double room
Are there any facilities that guests who use a wheelchair cannot reach?Yes Please specify: finish sauna
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?No
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: Luxe double room
In the rooms, does the toilet have support handrails?Yes, in certain rooms Please specify: Luxe double room
Are wheelchairs offered to guests who do not come with their own?Yes, for free
This hotel offers thermal waters and spa facilities, which can be beneficial for guests with mobility issues, providing therapeutic and relaxation options. Regnum Banya Thermal Hotel also has accessibility features.
Accessible HotelSummary of reviews related to the 'Accessible' categoryHot Springs Medical and SPA offers a mixed experience for guests with disabilities. The hotel is generally praised for its good accessible parking and overall accessibility, featuring large ramps and elevators that facilitate easy access for wheelchair users. Accessible rooms and amenities such as ramps to the restaurant further enhance the convenience for disabled guests.
The hotel’s staff is recognized for being very responsive and always available when needed, which adds to the positive experience. Additionally, the restaurant and lobby bar are described as having a pleasant atmosphere and coziness.
However, certain areas could use improvement. Some guests noted that the outside hot tub is not accessible and that while ramps are available, they may not be universal and might require assistance. There are also several stairs throughout the property including in access to the spa, which may pose challenges for disabled guests.
Overall, while Hot Springs Medical and SPA has made significant efforts to accommodate disabled guests, a few infrastructural adjustments could enhance accessibility further. Show more
The hotel offers thermal waters and spa facilities, which can be beneficial for guests with mobility issues, providing therapeutic and relaxation options.
