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Luxury, comfort and avant-garde lifestyle – a luxury hotel that will take your winter holiday to another level.
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Summary of reviewsHotel Zhero – Ischgl/Kappl blends comfort, style and convenience, offering a well-rounded experience for guests, particularly skiing enthusiasts. The location, while not perfect, becomes manageable owing to a highly efficient and well-organized shuttle service that ensures easy access to Ischgl's ski slopes. The hotel offers secure underground parking, although free alternatives are available nearby with some guests noting the onsite parking is priced at €16 per day.
Breakfast at the hotel receives high praise for its variety, quality and overall excellence. Guests delight in extensive offerings, including items like waffles, pancakes, Eggs Benedict and fresh fruits, all supported by attentive morning staff. Although minor issues like loud music and occasional waits for coffee were noted, the breakfast experience remains a highlight.
Dinner experiences are mostly positive, lauded for exquisite five-course meals and diverse menus that cater to both adult and child palates. The quality and variety are often described as top-notch, though there are calls for more vegetarian options and consistency in service and quality over time. Despite some criticism, the majority find the dining to be a high point.
Rooms impress with their stylish, elegant design, comfort and cleanliness, many describing the suites as "dreamy." While some rooms face minor issues like noise, warmth or dark decor, the overall ambiance and double daily cleaning for some rooms enhance the guest experience.
The hotel’s cleanliness garners mixed reviews. While many praise the immaculate upkeep and twice-daily room cleaning, other guests reported inconsistencies like left-behind items and insufficient care in public areas. These lapses highlight areas needing improvement to meet high standards consistently.
The staff receives widespread commendation for their friendliness, attentiveness and professional service. The team, particularly the concierge, often goes above and beyond to ensure a memorable stay, significantly contributing to the hotel’s welcoming atmosphere.
The spa and wellness area stand out with their modern, sleek design, spaciousness and quality facilities, including an indoor pool, saunas and a steam room. Guests find the spa a perfect spot for relaxation, despite its basement location. Minor issues like limited towel availability and gym hygiene need addressing, but overall reviews highlight the spa as a major attraction.
The hotel's pool is celebrated for its size, maintenance and the relaxing ambiance it adds to the spa. The spacious 20-meter heated pool is a favorite, though some find the water a bit cold. Overall, the pool complements the relaxation and wellness offerings well.
Hotel Zhero’s ski services, particularly the VIP shuttle bus running 24/7, are frequently praised, offering quick and convenient transport to the ski slopes. On-site ski rental services further simplify access to winter sports activities, earning high marks from guests despite occasional issues with the ski cellar's size.
Beds are another well-received feature, noted for their comfort and high-quality linens. While a few guests found the pillows too soft and some beds were not changed frequently enough, most reviews appreciate the cozy and comfortable sleeping arrangements.
In summary, Hotel Zhero – Ischgl/Kappl generally excels in providing a luxurious and accommodating stay with standout services in dining, wellness and ski convenience. Minor areas for improvement exist, but the overall guest experience remains highly positive.
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