4-Star HotelThis hotel offers an à la carte restaurant with European menu and a lounge bar. It provides convenient amenities and services. It has comfortable rooms and is located near Kaunas Castle.
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Summary of reviews related to the '4 Star' categoryThe BEST WESTERN Santakos Hotel has mixed reviews concerning its four-star rating, facilities and services. While some guests find the hotel to meet four-star standards in terms of overall accommodations, many others argue that it falls short in various areas. The breakfast offerings, often described as typical of a four-star hotel, have received criticism for being mediocre and disappointing, lacking the variety expected at this level.
The building itself is noted to need significant renovations with rooms appearing tired and in need of updates. Essential amenities and services also seem to miss the mark, including weak WiFi, which is a letdown for a property of this supposed caliber. The hotel's management and overall execution have been described as lacking, leading many to rate it closer to a strong three-star experience rather than a true four-star one.
Despite these shortcomings, some guests do appreciate the hotel for its location and cleanliness. However, the consensus suggests that while it might offer a pleasant stay, it does not precisely embody the expectations of a four-star establishment.
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