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Summary of reviewsThe youniQ Hotel near Kuala Lumpur International Airport enjoys consistent praise for its strategically advantageous location, just 15 to 20 minutes from both KLIA and KLIA2 airports. This convenience is a major draw, making airport transfers simple and stress-free. Furthermore with easy access to food delivery options and nearby shops, travelers find the location accessible and cost-effective. The seamless check-in and check-out process, complemented by amenities such as prepared toiletries, enhances the overall guest experience.
Guests find the hotel's rooms functional and cozy, particularly appreciating the bunk beds for families and the availability of laundry services. Some rooms are spacious and come equipped with basic amenities, making them ideal for short stays. Despite these positive aspects, there are mixed reviews regarding room cleanliness and size with some reports highlighting dust, damp smells and a cramped feeling, especially for guests with substantial luggage.
Cleanliness overall at the youniQ Hotel is a point of contention. While some visitors found the rooms and bathrooms clean and occasionally noted a pleasant aroma, numerous complaints were registered about dust, mold, cobwebs and overall poor maintenance standards. Instances of little cockroaches and stained bed sheets were reported, indicating a need for improved cleaning practices.
The hotel staff is often described as friendly and helpful, contributing positively to the guest experience. Many reviews commend the employees for their readiness to assist with late check-ins and provide clear service explanations. The shuttle service to KLIA2 also receives high praise for its efficiency. Despite occasional reports of unfriendly interactions, the overall sentiment regarding the staff is one of warmth and assistance.
Opinions on the beds are mixed; many guests appreciated the comfort of the beds and pillows, but there were concerns about sagging mattresses and unclean bed linen. Some guests noted unpleasant smells from the bedding, suggesting a need for better maintenance of bedding materials.
In summary, the youniQ Hotel excels in location convenience and staff friendliness, making it a practical choice for airport transit stays. However, it presents a mixed experience in terms of room comfort and cleanliness, which guests suggest could benefit from targeted improvements. For solo travelers or short stopovers, it offers good value for money.
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