4-Star HotelSummary of reviews related to the '4 Star' categoryExpress Kraków Hotel appears to struggle with maintaining the standards typically expected of a four-star establishment. Many guests find that the service and room conditions are not up to par with some stating that the hotel feels more like a two-star than a four-star. Common complaints include the poor appearance of the shower cabins, insufficient basic amenities and subpar furniture quality. Additionally, issues such as broken thermostats and an overall look that does not meet four-star expectations were frequently highlighted.
The shared building with another hotel and the dated, sometimes described as "communist," interior add to the sentiment that the hotel lacks the luxury associated with its rating. Some guests note that the floor feels uneven and the dining area resembles a canteen rather than a classy hotel restaurant. Despite these drawbacks, the hotel is noted to be cheap in comparison to other four-star facilities, indicating that it might be a sensible, albeit not luxurious, choice for travelers on a budget. Overall, while it offers basic accommodation, it falls short of the four-star experience.
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