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Summary of reviewsHotel Rex offers a strategically advantageous location in the heart of Toluca, making it a practical choice for visitors wishing to explore the city's vibrant downtown. Guests frequently praise its central location, which places them within easy walking distance of the city's key attractions, shops, and cultural sites, facilitating an immersive experience in Toluca. The proximity to the main square and ease of access to nearby amenities is a significant advantage, with added commendation for the hotel's cleanliness and value for money relative to its prime positioning.
The service at Hotel Rex consistently receives high marks, with the staff, notably Ms. Miryam, lauded for their friendliness, attentiveness, and helpfulness in providing local recommendations. This attentive service contributes positively to the overall guest experience, although some reviews note occasional issues with staff commitments.
Room reviews at Hotel Rex are diverse, with several guests appreciating the thorough cleanliness and satisfactory room conditions. However, there are notable concerns regarding the size of the rooms and bathrooms, uncomfortable mattresses and pillows, outdated furnishings, maintenance issues, and occasional misalignment with promotional depictions.
Cleanliness is generally a strong point, with many guests finding the hotel to be well-maintained. Nevertheless, isolated reports of dirty sheets and neglected areas suggest inconsistencies. Some guests face challenges with the hotel's free wifi, citing unreliable connectivity and limited outlets for charging devices, although others report excellent internet access that enhanced their stay.
Despite the absence of on-site breakfast options, the nearby dining establishments partially compensate for this gap. Feedback on the beds is mixed, with some guests finding them comfortable and others pointing out issues like hardness, odors, and hygiene concerns, hinting at variability in experience.
Overall, Hotel Rex provides an attractive stay for those prioritizing location and service, though improvements in room comfort and amenities would benefit future guests.
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