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Summary of reviewsHotel Don Simón, situated in the heart of Toluca, receives widespread acclaim for its prime location. Guests find it conveniently close to the historic center, restaurants, shops and various city attractions, making it ideal for sightseeing and accessing essential services. The hotel’s central location offers ease of connectivity to various parts of Toluca, while still providing a quiet and peaceful stay amidst the bustling city. The staff is frequently praised for their attentiveness and hospitality, enhancing the overall experience. The hotel combines a prime location with comfortable accommodations and commendable service, offering excellent value for money.
While breakfast service garners mixed reviews with some guests disappointed by its inconsistency and unavailability due to COVID-19 restrictions, there is still an expectation for improvement in this area. The hotel's dinner options fall short with many noting the restaurant's limited operating hours and frequent closures, compelling guests to seek dining options elsewhere. Improvements in the restaurant’s operational hours and menu variety are desired by guests to enhance their dining experience.
The rooms at Hotel Don Simón receive generally positive feedback for their cleanliness, spaciousness and comfort, particularly highlighting the beds and pillows. However, issues with room maintenance, such as inadequate lighting, outdated bathrooms and occasional odors, are noted. Despite these drawbacks, many guests appreciate the tranquility and find the hotel provides decent value for its price, making it a reasonable option for a short stay.
Cleanliness is a strong point for the hotel with guests frequently commending the well-maintained facilities and rooms. Despite some housekeeping issues like carpet cleanliness and stained sheets, the hotel overall delivers an exceptionally clean and comfortable environment.
The staff’s friendliness and attentiveness are consistently praised with the reception team standing out for their efficiency and willingness to assist. Guests appreciate the warm welcome and speedy service, contributing to a positive impression. Occasional issues with reservation and customer service do arise, but the majority of feedback highlights the staff's professionalism and kindness.
WiFi connectivity at the hotel presents a mixed experience. While some guests report a strong and satisfactory connection, many face significant challenges with internet service, mentioning unresponsive and unstable connections. Improving the reach and speed of the WiFi service could greatly enhance guest satisfaction.
Parking options at Hotel Don Simón receive positive feedback for their convenience and availability. Guests appreciate the ample and secure underground and covered parking, though some concerns about accessibility and the condition of the parking lot are noted.
The hotel's location is perfect for those looking to explore Toluca's nightlife with numerous restaurants and cafes within walking distance. Guests find the area vibrant with ample places to eat and socialize, although the noise in the neighborhood might be a concern for light sleepers.
In summary, Hotel Don Simón excels with its central location, clean and comfortable rooms and friendly staff, offering good value for money. Enhancements in breakfast and dinner services, WiFi connectivity and room maintenance would further elevate the guest experience.
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