4-Star HotelLocated next to the Ave River, this spa hotel features an indoor pool, a hot tub, and a sauna. The rooftop terrace features panoramic city and beach views. The comfort of the room and calm ambiance of the hotel are highlights.
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Summary of reviews related to the '4 Star' categorySantana Hotel & SPA has faced controversy regarding its four-star rating with numerous guests noting that it does not live up to the expected standards of a hotel in this category. Many reviews express disappointment with the hotel's lack of amenities and overall maintenance, suggesting that the establishment may have been deserving of its four-star status in the past, but currently falls short. Complaints about the dated and poorly maintained rooms, persistent smell of mold and old windows are common. Furthermore, breakfast offerings have been described as weak and underwhelming for a hotel of this caliber.
Despite these issues, some guests found the service appropriate for a four-star hotel and considered the hotel to offer good value for money. However, the general consensus is that the state of the building requires significant attention and possibly renovations to align with the standards expected of a four-star establishment. Many believe that the hotel’s rating should be reviewed, as the quality and condition presented do not meet the expectations of a four-star experience.
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