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Summary of reviewsHotel Encanto Filandia, located in the charming town of Filandia, is widely praised for its strategic yet tranquil location. Guests appreciate its proximity to the central park and local attractions, which allows easy access to shops and viewpoints without compromising on peace and quiet. The hotel's location on a serene street enhances its appeal as a peaceful retreat, and its closeness to the "mirador" offers wonderful panoramic views, adding to the overall experience.
While breakfast is not included, guests enjoy a consistent supply of coffee throughout the day and appreciate the option to have breakfast with a stunning park view from the balcony. The lack of breakfast service is not seen as a major setback, although guests sometimes miss recommendations for local dining options.
The rooms at Hotel Encanto Filandia are often highlighted for their spaciousness, comfort, and cleanliness. Guests frequently describe the decor as pleasant and the accommodations as cozy and well-equipped. Clean, comfortable beds offer a restful night's sleep, contributing to a positive stay. However, there is room for improvement in certain areas, such as ventilation and bathroom amenities, which can affect the experience in some cases.
Cleanliness is a standout feature at the hotel, with visitors consistently praising the well-maintained rooms and facilities. The staff is noted for their friendliness and attentiveness, particularly Luis, Victor, and Ana, who contribute to the welcoming and hospitable environment. Although minor issues with communication and payment options have been observed, they are overshadowed by the positive interactions with the cheerful and accommodating staff.
The beds receive commendable feedback for their comfort, with most guests enjoying a restful sleep. Despite occasional concerns regarding mattress misalignment and softness, the general sentiment emphasizes comfort as a strong feature of the hotel.
In summary, Hotel Encanto Filandia offers a pleasant, clean, and comfortable stay in a picturesque setting, supported by a friendly staff that enhances guests' experiences. With its ideal location and welcoming atmosphere, the hotel remains an appealing choice for travelers seeking a serene retreat in Filandia.
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