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Summary of reviewsExtended Stay America Suites - San Ramon - Bishop Ranch - West is praised for its strategic and convenient location near the freeway, providing easy access to surrounding areas like Danville and Dublin. The hotel's proximity to local attractions, dining options, and shops makes it an attractive choice for travelers wishing to explore San Ramon and its pleasant surroundings. Guests commend the location for its cleanliness and good value, making it a highly rated aspect of their stay.
The rooms at the hotel are generally appreciated for their comfort and affordability, with essential amenities making them ideal for short stays. Guests often find the accommodations inviting and well-kept, though there are occasional reports of maintenance issues and dated facilities. Some guests experienced cleanliness challenges and occasional pests, which indicate room for improvement in maintenance and housekeeping.
The breakfast offered at the hotel consists mainly of prepackaged snacks like granola bars, muffins, and oatmeal, supplemented by coffee and tea. The limited variety and lack of fresh options or a designated dining area suggest that the breakfast experience could be enhanced to better meet guest expectations.
Cleanliness is a mixed aspect at the hotel. Many rooms are noted for their cleanliness and updated amenities, contributing to a positive impression for some guests. However, reports of unswept floors, dated fixtures, and litter around the property highlight areas needing attention to further improve guest satisfaction.
The staff at the hotel is often highlighted for their friendliness and accommodating nature, contributing significantly to a welcoming atmosphere. Staff members such as Alex, Matt, Ken, Veronica, and Mary are recognized for their efforts in enhancing the guest experience. Although some guests reported occasional dissatisfaction with service interactions, the overall impression of the staff remains positive, underscoring good customer service as a standout feature of the hotel.
In summary, while Extended Stay America Suites - San Ramon - Bishop Ranch - West boasts a prime location and friendly staff, there are opportunities for improvement in the areas of room maintenance, cleanliness, and breakfast offerings to elevate the overall guest experience.
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