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Summary of reviewsQuality Inn & Suites New Castle is well-regarded for its convenient location, making it an ideal base for guests involved in events and activities nearby. The proximity to various local amenities, as well as its central position for destinations such as Jeep Trailfest and Moraine State Park, adds to its appeal, despite some minor concerns about the hotel's need for updates.
Guests appreciate the breakfast, often described as enjoyable with a consistent quality. Morning offerings like egg cheese muffins and a waffle station are popular, even with the occasional limited menu. Although the breakfast area's timing and space might be less than ideal for some, it generally provides a satisfying start to the day.
The spacious and clean rooms receive positive feedback, particularly for their comfort featuring king-size beds and thoughtful amenities like work desks. While there is a mention of some inconsistencies, including rare musty odors, the overall experience involves clean and updated rooms contributing to a relaxing stay.
Cleanliness is a standout feature at the hotel, with guests frequently praising the spotless nature of both rooms and common areas. This, combined with the hotel’s peaceful ambiance, makes for a comfortable environment. The staff is noted for their friendliness and exceptional service, enhancing the overall positive guest experience.
The comfort of the beds is a strong point for the Quality Inn & Suites New Castle. Guests often describe them as soft and large, ensuring a restful sleep, with the majority finding them to meet or exceed their expectations despite occasional remarks on lumpy mattresses.
Overall, Quality Inn & Suites New Castle provides a strong service with its favorable location, commendable breakfast, clean and comfortable rooms, welcoming staff, and relaxing beds, making it a worthwhile choice for visitors.
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