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Summary of reviewsPremière Classe Rouen Nord - Bois Guillaume is strategically located for travelers, offering easy access for those en route to Calais or visiting nearby attractions. Its proximity to the center of Rouen, local shops, fast food chains and well-served bus stops enhances its convenience. The tranquil and green industrial estate setting provides a quiet, secluded retreat, ideal for both work and leisure visits. Guests commend the easy parking and straightforward access to supermarkets and restaurants, making it a well-situated choice for visitors. Friendly and attentive staff further ensure a comfortable stay, despite some suggestions for tidying the reception area.
The breakfast at Première Classe Rouen Nord - Bois Guillaume provides mixed experiences. Many guests find it good value for money, appreciating the helpful staff and the sufficient variety for the low price. However, others consider it quite basic and sometimes lacking in quality and variety. Items like cold coffee and day-old bread were noted with some guests hoping for a better range of options. Overall, the breakfast aligns with the hotel's competitive pricing.
Room experiences are varied. Positively, many find the rooms spacious, quiet and practical with comfortable beds and satisfactory sleep quality. Cleanliness is generally appreciated, as is the in-room bathroom and toilet. However, some guests report unpleasant smells, worn-out furniture and maintenance issues like heating problems and insufficient bedding. While the rooms offer comfort, there is room for improvement in maintenance and amenities to enhance the overall experience.
Cleanliness receives mixed reviews. Many guests are satisfied with the clean, comfortable rooms and spacious accommodations. However, there are notable lapses in cleanliness with some areas needing more attention, such as dirty floors, unclean bathrooms and sporadic cleaning practices. Ensuring consistent cleanliness could significantly improve guest satisfaction.
The staff at Première Classe Rouen Nord - Bois Guillaume are consistently praised for their friendliness, attentiveness and efficiency. Guests frequently mention the warm welcome, helpfulness and excellent communication skills of the receptionists. The smooth check-in process and positive interactions during breakfast and check-out contribute to a satisfactory experience. Minor issues such as the occasional lack of staff are overshadowed by the overall supportive nature of the team.
Sleep quality receives mixed feedback with many guests finding the beds comfortable and clean, contributing to a good night's rest. However, some guests find the mattresses too hard or the pillows less than ideal. Isolated instances of unclean or smelly beds are noted, but overall, the hotel maintains a commendable standard in bedding comfort and cleanliness.
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