4-Star HotelThe hotel offers a large spa area with an indoor pool. It is known for its nice rooms, great views, and polite and helpful staff.
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Summary of reviews related to the '4 Star' categoryMountains Hotel has sparked mixed reviews regarding its claim to a four-star rating. Positive remarks highlight the presence of modern facilities, a well-maintained and very clean structure and service that meets the four-star level. Some guests appreciated that the hotel has amenities that align with the four-star standard and mentioned that it could be deserving of its rating with some even claiming it deserves more than four stars.
On the flip side, numerous reviews express disappointment, noting that the hotel does not meet the expectations expected of its four-star status. Critical points include inadequate facilities, poor quality breakfasts and old furniture, which many believe are not up to par with a four-star hotel. Guests frequently mentioned that the price-performance ratio is lacking for a hotel of this rating.
Issues such as the small size of the wellness area, the lack of seasonal breakfast offerings and some rooms not meeting the four-star standard were also pointed out. The dining experience and room furnishings did not meet the anticipated four-star quality for many visitors and service was occasionally criticized as subpar for a hotel of this class.
While the infrastructure and some aspects of the hotel were praised as fitting a four-star hotel, the consensus suggests that several areas need improvement to consistently meet the high expectations associated with its rating.
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