4-Star HotelSummary of reviews related to the '4 Star' categoryIris Hotel, advertised as a 4-star establishment, presents mixed impressions among its guests. While it holds a four-star rating, many visitors feel that the amenities and services do not fully align with the expectations linked to such a rating. Cleanliness seems to be a recurring concern with several guests noting that room cleanliness did not meet the anticipated standards for a four-star hotel. Additionally, the service quality has been described as inadequate, leaving guests feeling that the staff should display a higher level of professionalism and attentiveness.
The breakfast offerings have also drawn criticism with several reviews mentioning that the variety and quality of food fall short of what is expected from a four-star hotel. Moreover, the overall room quality, including ventilation and noise levels, appears to leave room for improvement, as guests expect a more serene and comfortable environment.
In terms of amenities, there is a notable sentiment that the facilities provided are lacking. Patrons feel that the range of amenities should be more comprehensive and luxurious, as befits a hotel of this rating. Accessibility and the overall condition of the hotel rooms have been pointed out as areas needing enhancement to better serve guests' needs.
Overall, while Iris Hotel maintains a four-star status, it is clear that there is a significant gap between the guests' expectations and their actual experiences, particularly in cleanliness, service, breakfast quality and amenities.
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